Catalogue Associate

2 weeks ago

Bengaluru Karnataka, India White force'company Full time

1. Managing online marketplaces (E.g., Amazon, Flipkart, etc.)

○ Manage marketplace billing & reconciliations.

○ To oversee timely scheduling, dispatch, delivery and returns of all orders.

○ Manage all issues with marketplaces regarding order scheduling, dispatch, delivery, returns, refunds, and billing.

○ Coordinate with marketplaces for reimbursement of any fee claims.

2. Management of Company E-store

○ Oversee inventory management on E-store.

○ Oversee and manage any issues with order delivery.

○ Resolve any issues with the help of the E-store platform help centre.

○ Resolve issues with the payment gateway if any
- ○ Manage website platform, payment gateway billing & reconciliation.

3. Customer Care Management:
○ Manage inbound leads and clients.

○ Manage complaints, and queries from customers.

○ Lead generation through research and outbound calls.

4. Coordinate and assist the sales team in resolving all queries within a timeframe.

5. Data analytics & management of marketing and sales department reports

6. Management of marketing department expenses and record them.

7. Interdepartmental coordination for order management.

8. Interdepartmental coordination for marketing & sales-related activities.

9. Stakeholder management. Skill & Attributes: Good Coordination skills, follow-ups, data analytics, reporting and MIS.

Pay: ₹200,000.00 - ₹500,000.00 per year

**Benefits**:

- Leave encashment
- Paid sick time
- Provident Fund

Schedule:

- Day shift

Application Question(s):

- Do you have experience in E commerce platforms?

**Experience**:

- total work: 2 years (preferred)

Work Location: In person

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