On Site Service Technician

**DESCRIPTION**

**Job Summary**:
The **On-Site Service Technician - Level II** is a customer-facing technical expert responsible for diagnosing and completing moderately complex repairs and maintenance on Cummins products—primarily engines and related systems—at a designated customer site. This role ensures consistent customer satisfaction through quality service execution, technical support, and proactive issue resolution while promoting safe work practices.

**Key Responsibilities**:

- Interact professionally with customers, ensuring prompt, courteous, and effective attention to service requests and needs.
- Perform routine and moderately complex diagnostic procedures using electronic and mechanical tools in accordance with Cummins standards.
- Identify and prepare the necessary tools, components, and documentation prior to repair work.
- Complete less complex repairs and service procedures independently on-site at customer facilities.
- Guide and coach customer personnel in conducting preventative maintenance activities.
- Escalate unresolved issues to more experienced technicians or supervisors with clear documentation.
- Complete service documentation accurately, including timesheets, service worksheets, quality records, and warranty claims.
- Participate in required technical training programs to stay current with business and skill requirements.
- Maintain cleanliness and proper operation of work area, service tools, and service vehicles.
- Adhere to all company and customer site-specific Health, Safety & Environmental (HSE) protocols and report any incidents immediately.

**RESPONSIBILITIES**

**Core Competencies**:

- **Communicates Effectively** - Clearly conveys technical and non-technical information in a professional and respectful manner.
- **Customer Focus** - Builds lasting relationships by understanding and delivering on customer expectations.
- **Manages Complexity** - Analyzes and navigates technical and procedural challenges effectively.
- **Self-Development** - Pursues learning and feedback to advance personal and professional growth.
- **Develops Talent** - Supports learning and skills development for team members or customer employees.
- **Values Differences** - Acknowledges and respects diverse perspectives and experiences.
- **Health and Safety Fundamentals** - Acts as a safety role model by adhering to and promoting a safe work environment.

**Technical Competencies**:

- **Diagnostics Application** - Uses service manuals, tools, and workflows to troubleshoot and validate repairs.
- **Electronic Service Tool Application** - Applies Cummins’ electronic tools to diagnose issues, update software, and retrieve data.
- **Engine Systems Interactions** - Understands and interprets the functions of interconnected engine and vehicle systems to resolve technical problems efficiently.
- **Product Repair and Maintenance** - Performs accurate and efficient engine and component repairs in line with Cummins’ procedures.
- **Service Documentation** - Captures complete and accurate records of service activities in internal systems.
- **Technical Escalation** - Documents and escalates unresolved issues with full technical context for seamless follow-up.

**Education, Licenses, and Certifications**:

- Vocational diploma or certificate from a relevant technical institution (mandatory)
- Apprentice-trained engine or power generation technician (preferred)
- Valid local driving permit (mandatory)
- Current electrical certification (optional, as per role requirement)
- May require licensing for compliance with export controls or local regulatory standards

**QUALIFICATIONS**

**Experience**:

- Basic to intermediate field service experience, preferably in diesel engine or power generation environments
- Prior experience with engine diagnostics, service tools, and preventive maintenance
- Working knowledge of high-voltage/low-voltage systems (preferred)
- Proven ability to interact with customers in service environments
- Foundational knowledge of engine systems
- Basic understanding of Aftertreatment Systems (ATS)
- Strong self-directed work ethic

**Additional Information**:

- This is a field-based position requiring physical work at customer locations.
- The technician is expected to work independently while staying aligned with company protocols and reporting structures.

Ongoing training and certification completion will be expected as part of the role.

**Job** Service

**Organization** Cummins Inc.

**Role Category** On-site

**Job Type** Technician

**ReqID** 2416829

**Relocation Package** Yes