Receptionist (Female)

**Position**: Receptionist (Female)
**Reports To**: Office Manager/Administrative Head
**Department**: Front Office

**Experience**: Min 2 yrs. of experience in the same field.

**Location**: Hapur

**Employment Type**: Permanent Job, Full Time

**Job Summary**:
The Service Desk Receptionist serves as the first point of contact for customers, employees, and visitors, providing assistance, information, and resolving inquiries. This role ensures a seamless and professional service experience by effectively managing calls, directing visitors, customers and coordinating with internal teams.

**Key Responsibilities**:

- **Customer Interaction and Support**:

- Greet visitors, customers, and employees warmly and professionally.
- Provide information about services, office locations, and processes.
- **Service Coordination**:

- Log and route service requests or issues to the appropriate department or personnel.
- Maintain a comprehensive knowledge of services and procedures to address common queries.
- Monitor and follow up on service tickets to ensure timely resolution.
- **Administrative Tasks**:

- Manage the reception area by maintaining a clean and organized workspace.
- Maintain accurate records, including visitor logs, service requests, and correspondence.
- Schedule and coordinate appointments and meetings as needed.
- Answer and route calls effectively while minimizing wait times.
- **Problem Solving**:

- Handle complaints or issues with professionalism and escalate unresolved problems to the appropriate manager.
- Proactively identify and address service delays or disruptions.
- **Collaboration**:

- Work closely with other departments to ensure efficient communication and workflow.
- Assist team members with administrative support and information sharing.

**Key Skills and Competencies**:

- Exceptional verbal and written communication skills.
- Strong interpersonal skills and a customer-first attitude.
- Proficiency in using phone systems, computers, and office software.
- Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
- Problem-solving skills with a focus on resolving issues quickly and efficiently.
- Attention to detail and organizational skills.

**Qualifications**:

- High school diploma or equivalent (Bachelor’s degree preferred).
- Prior experience in customer service, front desk, or reception roles.
- Familiarity with ticketing or service desk systems (preferred).
- Professional appearance and demeanor.

**About Us**:
APOGEE AGROTECH, with its headquarters located in Hapur, Uttar Pradesh, stands as one of the highly esteemed companies within India's agriculture sector. APOGEE GROUP offers top-tier agricultural implements, such as the 3D GNSS Land Levelling System equipped with its GNSS sensors, GNSS Land Leveller including its base and antennas, and Laser Guided Land Levelling System complete with Laser Transmitter, Laser Receiver, Laser Control Box, and Bucket/Scrapper.
For the past 15 years, we have been dedicated to serving the welfare of farmers and the agriculture sector in India. We have a presence throughout India. As the traditional method of land levelling proved cumbersome and imprecise, it became crucial to develop technologies that could initiate a new era in the agriculture industry. We initiated our journey by manufacturing scrapers for laser land levelling and subsequently delved into the development of 3D levelling based on new technologies while also raising awareness among farmers about them.
Our objective is to accelerate agro-industrial growth by introducing new technologies and assisting farmers in enhancing their yields while minimizing water losses. The Company started with the vision of facilitating the Agriculture Industry and farmers with modern techniques of farming and land preparation.
The company was founded to aid the agriculture industry and farmers by introducing modern ‘Made in India’ farming techniques and land preparation methods.

What We Do?
Apogee Agrotech pioneered the introduction of 3G Land Levelling technology alongside the standard GNSS Land Levelling technology and Laser Levelling technology for farms or lands in India, all with approved subsidies. Our primary focus is on manufacturing cutting-edge and highly sophisticated levelling equipment to automate the farming process.
Our advanced agriculture equipment positions the user at the forefront of modern agriculture and ensures that farming practices align with the latest advancements. These techniques help farmers in the growth of the yield and save the water by its proper distribution all over the field. At Apogee Agrotech, our auto-steering solution automates the process of planting seedlings, which saves time and reduces fatigue. This can also be operated at night and make the job hassle-free.
The primary motivation for developing these technologies is to introduce the agriculture sector to innovative technologies and redefine Indian agriculture. As man