Process Associate

22 hours ago

Gurgaon, India Niftel communication pvt.ltd Full time

**Position: Process Associate (Customer Care Executive)**

**Location: Gurugram**

**Employment type: Permanent**

**Job type: Full time**

**Education and Essential Experience**:
**- 6 months BPO or Travel experience**

**- Bachelor's Degree or Undergraduate dropouts.**

**- Excellent Written and spoken communication, business technical writing**

**- Willing to work in a contact center environment with 24/7 rotational shifts (including night shifts)**

**- Salary will be 29 CTC.**

**Profile Summary**

**Primary Job Responsibility**:
**- Understands the various computer screens and how to utilize them effectively**

**- Interfaces with customers, clients and vendors, and escalates areas of concern to the appropriated supervisory staff**

**- Attends assigned training sessions for further improvement in client and customer satisfaction, client information and job performance**

**- Adheres to all company and specific Contact Center policies and procedures**

**- Completes any work as assigned by Management**

**Key Enablers**:
**- Strong process orientation**

**- High energy, High Integrity & Work Ethics**

**- Strong interpersonal skills & ability to communicate effectively**

**- Strong problem solving skills.**

**Accolades**:
**- We train New Joiners on GDS (Amadeus).**

**Job Types**: Full-time, Regular / Permanent

**Salary**: Up to ₹29,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Night shift
- Rotational shift

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Gurgaon, Haryana: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 1 year (required)

**Speak with the employer**
+91 8810767087

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