Guest Relations Supervisor

Responsible for managing operations of the outlet to deliver an excellent Guest and Member experience while training staff and working within budgeted guidelines.

**PRINCIPAL ACCOUNTABILITY**:
Completion of Customer Follow-up calls on a timely basis.

Timely analysis of Food & Beverage Prices in relation to competition.

Participation and input towards F&B Marketing activities.

Entertainment of potential and existing customers.

Preparation of Sales Promotions & Mailings.

Development and maintenance of all department control procedures.

Handle all Food & Beverage inquiries and ensure timely follow up on the

same business day.

To co-ordinate with all large group meeting/reservation planners their specific

group requirements with the services & facilities offered. This includes

proposals, contracts, estimated and actual function statements. With party

or conferences, the Chef is to be included in food related discussions.

Supervision of daily paper flow including Proposals, and Function Contracts.

Maintenance of outlet policies.

Directly responsible for billings and overseeing party billings with particular regard to accuracy and timeliness (48 hours).

Evaluation forms must accompany all invoices.

Gather for large events, oversee for medium/small events, guaranteed

attendance numbers. They are required 3 business days in advance of

functions.

Completion of monthly forecast.

Attendance and participation at weekly F & B meeting and Department Head

meeting.

To assist in menu planning and pricing.

Development and maintenance of department manual.

Supervision of Duty roaster input.

Be available to Restaurant Staff at all times in case of emergency.

Must have a knowledge of Alcoholic Drinks.

All other duties as directed by the Management.

Assure bar inventory for functions, including opening and closing inventories,

accurate bar summaries and cash deposits are prepared.

Assure the maintenance of bar control policies.

Assure completion of requisitions where deemed necessary.

Assure the completion of weekly schedule and shift duties.

Completion of monthly inventory.

Assure timely completion of function bills.

Assure the ordering and purchasing of beer, wine, liquor, premix canisters

and canned soft for Food& Beverage and vending.

Purchasing of purchase requirements of small wares, linens requirements etc.

Consistent check of Banquet Food and Beverage quality, Banquet services

and pallet presentation.

Ensuring that services meet customer specifications.

Quality of service area set-up.

Liaise on an on-going basis with the Sales Department to ensure all client

needs and requirements will be met.

Work with the Chef, Assistant Director of Food & Beverage and Food &
Beverage Supervisor to ensure all arrangements and details are dealt with.

Establish a rapport with groups to ensure guest satisfaction and repeat

business.

Minimize number of customer complaints.

Ensure a professional attitude and proper business attire when on property,

ready to meet or service a client at any time.

Staff professional attitude and proper meeting Company appearance and

uniform standards.

Teamwork-Relations with co-workers and management.

Quality of Food & Beverage services and department phone handling.

Personal development and growth.

Discipline of personnel when required.

Responsible for overseeing all scheduling within the department.

Participation towards overall Restaurant Maintenance and cleanliness.

Achieving service that exceeds expectations.

Overall maintenance of the operation at a level in keeping with the standards

prescribed.

Report any deficiencies in equipment and facilities.

Maintain the data base of market segment and business Source Company

wise every month.

**Salary**: ₹12,000.00 - ₹20,000.00 per month

**Benefits**:

- Food provided
- Health insurance
- Provident Fund

Schedule:

- Rotational shift

Ability to commute/relocate:

- Kolkata, West Bengal: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 1 year (preferred)

**Speak with the employer**
+91 6360110487