Customer Service Representative

5 days ago

Ambattur Chennai Tamil Nadu, India Teleperformance Full time

Teleperformance is the worldwide leader in outsourced omnichannel customer experience management. Teleperformance connects the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistently positive customer interactions.

Job Profile: Sr AML Analyst

Work from Office only

**EXCELLENT ENGLISH SPEAKING SKILLS MUST**

**Principal Duties & Responsibilities**:

- Review the alerts generated by TM systems and ensure the anomalous activities are escalated appropriately in accordance with regulatory requirements where appropriate.
- Pro-actively gather intelligence from media reports and appropriate websites to identify customers involved in crime/ML/terrorism etc. Build on their knowledge of latest Anti Money laundering trends
- Using the systems available to review the authenticity of the transaction within each alert i.e. check the principal activities of the customer to ensuring trading patterns or transactional activities are not unusual
- If found unusual, e.g. Transaction is out of line with the client’s normal business activity to date, to enquire into the same.
- Document rationale for actions taken when investigating alerts.
- Adhere to the process requirements in accordance with established procedures and set standards
- Complete assigned tasks independently in the established timeframe as per the process benchmarks
- Achieve the levels of productivity and quality as per the standards, agreed for the process
- By adhering to all relevant processes/procedures and by liaising with Compliance department through Line management about new business initiatives at the earliest opportunity
- Issues / problems are effectively investigated and resolved or are appropriately referred with recommendations to the Line Manager.

**Who all can apply?**
- Minimum 2 Year Experience in international AML/Transaction Monitoring is a Must.
- Excellent Communication is a Must.
- Graduation is a Mandatory.
- International shifts - Night rotational shift.

**Application process**:

- Take the verbal English communication test (around 8-10 mins long)
- Congratulations You have successfully applied for the role.

**Job Types**: Full-time, Permanent

Schedule:

- Rotational shift
- US shift

Ability to commute/relocate:

- Ambattur, Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (required)

**Experience**:

- international AML/Transaction Monitoring process: 2 years (required)

**Language**:

- fluent English (required)

Work Location: In person

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