Genesys Purecloud

**Position Summary**
- Part of the Professional Services team for Genesys Pure Cloud Contact Center platform. The objective is to design custom solutions and enhance features in the Genesys Pure Cloud platform.

**Relevant work Experience**:

- More than 7-8 years of experience in Solution Design, Software Development in Java/J2EE, Web

Services (SOAP & REST), CTI, Dashboard Design on Genesys Pure Cloud, Salesforce Open CTI and

Lightning Development, IVR & Payment Gateway Integration

**Major Activities**:
Custom Solution Design, New Feature Innovation and Design Approach, IVR Call Flow

Development, CTI Integration, Chat Bot Development, API Integration to read and upload data,

Analysis/Feasibility Study & Preparing Scope of Work.

**Requisite Skills**:

- Strong design skills in a contact center environment (Genesys Pure Cloud).
- Implementing an engineering mindset for new customer requests.
- Skills : Java/J2EE, SQL-Server, Open CTI, Salesforce Integration, ServiceNow Integration & Custom

CRM Integrations, Strong Understanding of Contact Center Solutions, Sound Understanding of

Web Services (REST), Call Center Solution Experience, XML, CRM & Payment Gateway Applications

Knowledge.
- Experience in Self-Service IVR Development.
- Working experience in Speech-Enabled IVR or Voice/Chat BOTs.
- Experience in IVR Integration with Backend Systems such as CRM or REST API-Based Integrations.

Parsing response as per IVR requirements.
- Experience in creating customized agent desktop/screens.
- Working experience with cloud-based contact centers.

**Technical**:

- Genesys Pure Cloud, Amazon Lex, S3, Python, SQL-Server, CTI Development
- Understanding of Web Services (SOAP & REST), XML/VXML/CXML
- CRM Applications (Salesforce, ServiceNow & others)
- Payment Gateway Integration Knowledge.
- AWS Lambda function creation is an added advantage.

**Functional**:

- Strong Understanding of IVR and CTI Applications in Genesys Pure Cloud Contact Center Solutions.
- Customer Management.

**Behavioral**:

- Customer-Centric / People-Centric.
- Business Acumen.
- Ability to withstand pressure in handling projects.
- Excellent analytical/logical thinking.
- Quick learning.
- Good written & communication skills.
- Good customer support skills.

**Essential Qualifications**:

- BE / B. Tech (Computer Science or Telecommunication) / MCA.

Pay: ₹1,200,000.00 - ₹2,500,000.00 per year

**Benefits**:

- Health insurance
- Paid time off
- Provident Fund
- Work from home

Schedule:

- Monday to Friday

Supplemental Pay:

- Performance bonus
- Yearly bonus

Work Location: Remote

Application Deadline: 30/04/2025
Expected Start Date: 28/04/2025