SOC Operator

4 days ago

Bengaluru Karnataka, India Control Risks Full time

We are seeking a motivated and experienced Security Operator to join us as an embedded employee supporting a global banking client as part of an established GSOC in Bangalore.

This role will involve the operation and monitoring of all systems within the SOC in a professional and efficient manner, ensuring integrity, accuracy and confidentiality of all information, and providing efficient support to the SOC Supervisor and Manager.

**Responsibilities**:

- Monitor security systems, CCTV cameras, access control systems, and other technologies to detect and respond to security incidents in real-time.
- Promptly assess and escalate security threats, emergencies, and incidents to the appropriate personnel and teams.
- Follow established protocols and procedures to manage security incidents, coordinating with on-site personnel, law enforcement, and third-party vendors as needed.
- Document all incidents, actions taken, and outcomes in a detailed and accurate manner.
- Communicate clearly and effectively with team members, management, and external partners to provide updates on ongoing incidents and ensure smooth transitions between shifts.
- Assist in conducting regular security checks of facilities and equipment, identifying and reporting any anomalies or vulnerabilities and participate in all security audits.
- Participate in training programs to maintain and enhance knowledge of security procedures, emergency response protocols, and technology updates.
- Collaborate with cross-functional teams to review security processes and recommend improvements based on observed trends and incident analyses.
- Support the SOC Supervisor, Lead and other team members in various tasks related to security operations.
- Stay informed about global security trends, emerging threats, and best practices in security management.

**Requirements**:

- Minimum 2 years’ experience working in a Security Operations Centre team
- Excellent analytical and problem-solving skills
- Strong knowledge of incident management, problem management and change management best practices.
- Superior communication skills and ability to brief senior management team.
- Knowledge in various access control and CCTV operating system
- Lenel based professional certifications highly desirable (LCA/LCP/LCE)
- Advanced computer skills and proficiency.
- Excellent verbal and written communication skills.
- Strong critical thinking, analytical and problem-solving skills.
- Self-motivated and able to work under little to no direct supervision in high pressure environments.
- Able to work in a team environment.
- Able to multitask and manage detail-oriented tasks.
- Able to discern patterns and trends in a logical fashion.
- Able to make sound decisions in a timely manner during crisis situations.
- Able to manage and protect highly confidential and proprietary information.

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