Associate - Marketplace Operations

1 week ago

Bengaluru Karnataka, India Myntra.com Full time

Roles & Responsibilities
Role:
The incumbent will be part of the team responsible for performance for some
Marketplace/OMNI sellers live on Myntra while ensuring operational metrics such as on-time
fulfilment of orders, seller led cancellations, speed perception on Myntra and service quality.
Introduces and executes new fulfilment benchmarks and service levels in line with competition.
Implements faster fulfilment speed on Marketplace through execution of express program to
sellers and executing operational SOPs to drive speed through policy and tech enabled
constructs.

**Job Description**:
Execute seller performance policies with sellers including timely communication on changes.
Ensure thresholds on packing and handover breaches are met and continually improved.
Ensure that customer delivery promise on Marketplace is competitive and continuously
improving.
Execute partner delisting criteria for tackling lapse in performance and quality metrics.
Create cordial coordination with the Sellers to drive process & quality improvement initiatives.
Solving supplier issues related to order allocation, capacity alignment, fulfilment performance,
quality etc.
Coordination with category, marketplace, logistics, training team & other stakeholders.
Monitoring dashboards & metrics to maintain desired TAT.
Evaluate suppliers through various performance measurements including on time dispatch,
product QC and service performance.

Qualifications & Experience
Possesses Bachelor’s degree.
At least 2 years of relevant experience in a operations or startup environment; e-commerce
experience is desirable.
Strong problem-solving ability and decent understanding of numbers.

Stakeholder management: Must be proficient in keeping things on an even keel with all
stakeholders; manages relationships and resolve conflicts on a day-to-day basis.
Strong verbal & written communication skills
Proficient computer skills, including Microsoft Office Suite (Word, PowerPoint, Outlook, and
Excel)

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