Legal Executive

2 days ago

Velachery Chennai Tamil Nadu, India Creencia Technologies Private Limited Full time

**Job Title**: Correspondence Writer

**Location**: Chennai (Work From Office)
**Experience**: 1 to 5 years
**Compensation**: ₹3 LPA to ₹5 LPA
**Shift**: Night Shift (Weekends Off)

**About Alldigi Tech**

Alldigi Tech, formerly Allsec Technologies, is a leading global business solutions provider with over two decades of expertise in Employee Experience Management (EXM) and Customer Experience Management (CXM). We empower our clients to optimize operations, enhance efficiency, and drive revenue growth, serving global markets with a focus on innovation and excellence.

**Role Overview**

As a **Correspondence Writer**, you will be responsible for crafting precise, professional, and legally compliant responses to customer queries, complaints, and escalations. You will act as the bridge between the company and its clients, ensuring clear communication and effective resolution of issues. This role requires a blend of strong writing skills, legal acumen, and a proactive approach to problem-solving, especially when working with US-based clients.

**Key Responsibilities**
- Develop and draft professional responses to customer queries and complaints, ensuring accuracy and alignment with company guidelines.
- Identify and address legal jargon, ensuring compliance and clarity in all communications.
- Customize responses based on specific scenarios, audiences, and client expectations.
- Handle and resolve escalations, proactively diffusing conflicts and minimizing impacts.
- Collaborate with internal teams to route escalations appropriately and ensure seamless resolution.
- Maintain records of correspondence and ensure all documentation is accurate and up to date.
- Consistently deliver high-quality written communication within tight deadlines.

**Qualifications Educational Background**
- A Bachelor's degree in **English**, **Communications**, **Law**, or a related field is required.
- A Master's degree or additional certifications in legal writing, professional communication, or customer service is a plus.

**Professional Experience**
- Minimum of 3+ years of experience in response scripting, legal writing, or managing escalations.
- Prior experience working with US-based clients or in customer-focused roles is highly preferred.

**Skills**:

- Strong written and verbal communication skills with impeccable grammar.
- Ability to interpret and use legal terminology effectively.
- Proven expertise in handling complaints and managing escalation workflows.
- Proficiency in customizing responses to meet diverse client needs.
- Excellent problem-solving and critical thinking skills.

**Additional Requirements**:

- Open to working night shifts (to align with US client operations).
- Ability to work effectively in a Work From Office (WFO) setup.
- Weekend availability for personal commitments as the role offers weekends off.

**Why Join Us?**
- Be part of a globally recognized company with opportunities to work with international clients.
- Enjoy a collaborative work environment focused on professional growth and innovation.
- Weekends off, ensuring work-life balance.
- Competitive compensation package and opportunities for skill development.

Pay: Up to ₹500,000.00 per year

Schedule:

- US shift

**Experience**:

- total work: 1 year (preferred)
- Legal drafting: 1 year (required)
- Legal research: 1 year (preferred)

Work Location: In person

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