Documentation Executive
5 days ago
**Key Responsibilities**
**1. Documentation Management**
- Prepare, review, and process shipping and logistics documents such as bills of lading, invoices, packing lists, and certificates of origin.
- Ensure accuracy and compliance with company policies, international trade regulations, and customs requirements.
**2. Compliance and Record-Keeping**
- Verify documentation aligns with legal requirements for domestic and international shipments.
- Maintain organized records of all shipping and logistics documents for auditing and reporting purposes.
**3. Customer Support**
- Serve as the primary point of contact for customers regarding shipment status, documentation requirements, and issue resolution.
- Address and resolve customer inquiries promptly while providing accurate and timely updates.
- Work closely with the operations team to ensure customer expectations are met.
**4. Coordination**
- Liaise with internal teams, including operations, finance, and customer service, to gather required information for documentation.
- Coordinate with freight forwarders, customs agents, and other external stakeholders to ensure timely document submission and smooth operations.
**5. Process Optimization**
- Identify gaps in documentation workflows and propose solutions to improve efficiency.
- Implement best practices to minimize errors and enhance customer satisfaction.
**6. Reporting and Analysis**
- Generate reports on documentation accuracy, processing times, compliance metrics, and customer feedback.
- Provide actionable insights to management to drive continuous improvement in processes and customer support.
**Job Types**: Full-time, Permanent
Pay: From ₹20,000.00 per month
**Benefits**:
- Cell phone reimbursement
- Health insurance
- Provident Fund
Schedule:
- Day shift
Supplemental Pay:
- Performance bonus
- Yearly bonus
Work Location: In person
Application Deadline: 22/05/2025
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