Front Desk Executive

1 week ago

Memnagar Ahmedabad Gujarat, India Oceanic Motors (Ahmedabad) LLP Full time

As the **Front Desk Executive**, you will be the first point of contact for all walk-in customers at Oceanic TVS. Your primary role is to create a warm and welcoming environment, capture all customer inquiries accurately, and guide them to the right sales personnel or department. You will also manage the reception area, coordinate calls, and assist in basic administrative tasks.

**Key Responsibilities**:

- Greet every customer and visitor with a friendly attitude and a smile.
- Capture walk-in and telephonic inquiries in the inquiry register or CRM software.
- Collect basic customer details (name, contact, requirement) and ensure prompt follow-up by the sales team.
- Assign walk-in customers to available sales executives based on product interest.
- Maintain cleanliness and presentation of the reception area and customer lounge.
- Answer incoming calls, provide basic information about products or services, and transfer calls to the concerned department.
- Provide brochures, quotation slips, and other marketing material to customers as required.
- Coordinate with housekeeping, pantry, and support staff to ensure smooth dealership operations.
- Assist with daily walk-in data reporting and support in managing appointment schedules for test rides or service bookings.
- Handle feedback forms and ensure customer concerns (if any) are promptly directed to the right person.

**Required Skills & Qualifications**:

- Minimum qualification: 12th pass; graduation preferred.
- Prior experience in customer service or front desk role preferred (automobile experience is a plus).
- Pleasant personality with excellent verbal communication skills in Gujarati, Hindi, and basic English.
- Good organizational and data entry skills.
- Basic computer knowledge (MS Excel, CRM software).

Pay: ₹10,000.00 - ₹12,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: In person

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