Guest Service Associate

4 days ago

Kochi Kerala, India FLORA AIRPORT HOTEL Full time

**Key Responsibilities:Guest Service**:

- Greet and welcome guests in a warm, courteous manner.
- Present menus, explain daily specials, and answer guest queries.
- Take accurate food and beverage orders and relay them to the kitchen and bar.
- Serve food and drinks promptly and professionally.
- Check guest satisfaction during and after the meal and handle complaints politely.

**Setup & Cleanliness**:

- Prepare dining and service areas before opening (mise en place).
- Set up tables with linens, cutlery, crockery, and glassware.
- Clear used dishes and clean tables for the next guests.
- Maintain cleanliness and organization of service stations and dining areas.

**Team Support**:

- Assist colleagues and support teamwork during busy service hours.
- Communicate effectively with kitchen and stewarding teams for smooth operations.
- Attend team briefings, training sessions, and follow SOPs of Flora Hotel.

**Health & Safety**:

- Follow hygiene and safety protocols in food handling and service.
- Ensure personal grooming and uniform standards are always met.
- Report any unsafe conditions or guest complaints to the supervisor.

Pay: ₹9,723.48 - ₹23,673.73 per month

Work Location: In person

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