Front Desk Receptionist

2 days ago

Bengaluru Karnataka, India BRINDHAVVAN AREION HOSPITAL Full time

**Job Title**: Front Office Billing Executive (Female)**Department**: Front Office / Billing**Location**: Brindhavvan Areion Hospital**Reports To**: Front Office Manager / Billing Manager**Employment Type**: Full-Time**Role Summary**:
The **Front Office Billing Executive** is responsible for handling patient registrations, managing billing processes, ensuring accurate payment collections, and providing excellent customer service. She will serve as the first point of contact for patients, ensuring a smooth and professional hospital experience.

**Key Responsibilities:1. Front Desk Operations & Patient Coordination**:

- Greet and assist patients and visitors with a courteous and professional attitude.
- Manage patient registrations and update demographic details in the hospital system.
- Guide patients regarding hospital procedures, doctor availability, and services.
- Coordinate with different departments for patient appointments and admissions.

**2. Billing & Payment Collection**:

- Generate invoices and process billing for consultations, diagnostics, pharmacy, and other hospital services.
- Ensure accurate entry of charges and verify billing details before processing.
- Collect payments via cash, card, UPI, and other accepted payment methods.
- Handle advance payments, refunds, and adjustments as per hospital policies.
- Ensure proper documentation and receipt issuance for all financial transactions.

**3. Insurance & Corporate Billing Support**:

- Assist in processing insurance claims and verify patient eligibility.
- Coordinate with Third-Party Administrators (TPA) for pre-approvals and claim settlements.
- Ensure proper documentation for insurance and corporate billing cases.

**4. Customer Service & Complaint Handling**:

- Address patient queries and concerns in a professional and empathetic manner.
- Provide billing explanations and cost estimates as needed.
- Escalate unresolved issues to the respective department or manager.

**5. Record Keeping & Compliance**:

- Maintain accurate billing records and patient files for audits and compliance.
- Ensure adherence to hospital policies, financial protocols, and confidentiality guidelines.
- Follow standard operating procedures (SOPs) for billing and front office operations.

**Required Qualifications & Skills**:

- **Education**: Bachelor’s degree in Commerce, Business Administration, or a related field.
- **Experience**: 3-6 years of experience in hospital front office/billing.
- **Technical Skills**: Familiarity with hospital billing software and MS Office.
- **Soft Skills**: Excellent communication, customer service, and problem-solving skills.
- **Other Requirements**: Professional appearance, ability to multitask, and work in a fast-paced environment.

Pay: ₹15,500.00 - ₹30,000.00 per month

**Benefits**:

- Health insurance
- Paid sick time

Schedule:

- Day shift
- Evening shift
- Fixed shift
- Rotational shift

Supplemental Pay:

- Performance bonus

**Experience**:

- Medical billing: 5 years (preferred)

**Language**:

- Kannada (preferred)

**Location**:

- Banglore, Karnataka (required)

Work Location: In person

Application Deadline: 05/04/2025
Expected Start Date: 11/03/2025

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