Student Relationship Officer

24 hours ago


Bhawanipore Kolkata West Bengal, India NIHT Infosolution Pvt Ltd Full time

We are a renowned institute in Kolkata dedicated to shaping future leaders by delivering top-notch Digital Marketing guidance. We're currently looking for a **Student Relationship Officer** who will be the first point of contact for students and ensure an enriching, supportive, and seamless student journey with us.

**Key Responsibilities**
- Build and maintain strong relationships with students through regular interaction and support.
- Act as a bridge between students and the academic/administration departments.
- Address student queries, concerns, and grievances promptly and professionally.
- Guide students on course structures, schedules, career support, and institute resources.
- Assist in student onboarding and orientation programs.
- Monitor student satisfaction and proactively resolve issues affecting their experience.
- Coordinate with faculty and counselors for timely intervention and support.
- Maintain accurate records of student communication and updates.
- Participate in events, seminars, and open-house activities to represent the student support wing.

**Requirements**:

- Bachelor's degree (preferably in Education, Communication, or related fields).
- 1-2+ year of experience in student relationship management, or academic administration.
- Excellent verbal and written communication skills in Hindi, English and Bengali.
- Strong interpersonal skills and empathy-driven approach.
- Problem-solving attitude with a student-first mindset.
- Ability to multitask and handle pressure during academic cycles.

**Preferred Skills**
- Prior experience in an educational setup.
- Familiarity with CRM tools or student management systems.
- Basic understanding of the education ecosystem in Kolkata.

Pay: ₹18,000.00 - ₹25,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Fixed shift

Supplemental Pay:

- Yearly bonus

Application Question(s):

- How would you handle a student who has a complaint or concern about the institute
- Do you have any experience working with students

Work Location: In person



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