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Receptionist

3 weeks ago

Kalyani Nagar Pune Maharashtra, India Joy-N-Crew Vacations LLP Full time

**Job Summary**:
**Key Responsibilities**:

- **EPBX (Electronic Private Branch Exchange)**: Experience in managing multi-line phone systems to answer, transfer, and forward calls efficiently.
- **Front Desk Operations**: Greet and welcome visitors, clients, and guests in a professional and courteous manner.
- **Telephone Management**: Answer, screen, and forward incoming calls, ensuring that all inquiries are handled promptly and accurately.
- **Visitor Management**: Maintain visitor logs and ensure that all guests are directed to the appropriate staff member or department.
- **Client Assistance**: Provide information to clients regarding services, travel packages, and general queries.
- **Appointment Scheduling**: Manage appointment bookings for clients and staff, ensuring efficient scheduling and coordination.
- **Mail & Correspondence**: Handle incoming and outgoing mail, packages, and other communications, distributing them to the appropriate departments.
- **Administrative Support**: Assist in maintaining office supplies, managing calendars, and supporting the team with clerical tasks as needed.
- **Customer Service**: Respond to customer inquiries and complaints with professionalism, providing solutions or directing them to the relevant department.

**Qualifications**:

- High school diploma or equivalent; additional qualifications in Office Administration or related fields are a plus.
- Minimum of 1-2 years of experience in a receptionist or front desk role.
- Excellent verbal and written communication skills.
- Proficient in Microsoft Office Suite (Word, Excel, Outlook).
- Strong organizational and multitasking abilities.
- Friendly, approachable, and professional demeanor.
- Ability to handle stressful situations with calmness and professionalism.

**Preferred**:

- Experience in the travel or tourism industry.
- Familiarity with office management systems and procedures.
- Ability to manage customer expectations and resolve queries efficiently.

**Job Types**: Full-time, Permanent

Pay: ₹9,000.00 - ₹20,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Commuter assistance

Schedule:

- Day shift
- Weekend availability

Supplemental Pay:

- Yearly bonus

Ability to commute/relocate:

- Kalyani Nagar, Pune, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Microsoft Office: 1 year (required)
- Front desk - Receptionist: 1 year (required)

**Language**:

- English (required)

Work Location: In person