Sales & Support Executive - Flights

9 hours ago

Malad Mumbai Maharashtra, India CompleteTrip Full time

**Location**: Mumbai, India
**Salary Range**: ₹30,000 - ₹45,000 per month (depending on experience)
**Industry**: Online Travel / Airline Ticketing

**Key Responsibilities**
- **Ticketing & Reservations**:

- Issue, reissue, and cancel domestic and international flight tickets.
- Handle refunds, itinerary changes, and fare recalculations accurately.
- Use GDS/airline systems (Amadeus, Sabre, Galileo, etc.) to find and book the best fares.
- **Customer & Trade Support**:

- Provide accurate information on fares, flight schedules, and special service requests.
- Ensure seamless post-booking support and problem resolution.
- **Operational Excellence**:

- Maintain updated records of all bookings and transactions.
- Coordinate with airlines for fare rules, schedule changes, and operational updates.
- Support the sales team with group bookings, corporate accounts, and reporting.

**Required Qualifications & Experience**
- Minimum **1-3 years of experience in the airline/travel industry** (reservations, ticketing, sales support, or similar).
- Hands-on knowledge of **GDS systems** (Amadeus, Sabre, Galileo, etc.).
- Strong understanding of airline fare rules, ticketing processes, and refund procedures.
- Excellent verbal and written communication skills in English.
- Proficient in MS Office (Word/Excel).
- Ability to work in a fast-paced environment and manage multiple tasks efficiently.

**Preferred Skills**
- Familiarity with group bookings, corporate travel, and online travel platforms.
- Problem-solving mindset and strong attention to detail.
- Ability to build positive relationships with customers and partners.

**What We’re Looking For**
- Self-motivated team players with a passion for delivering outstanding service.
- Willingness to learn and grow with a fast-scaling online travel brand.
- Be part of a young and ambitious travel-tech company.
- Competitive salary with opportunities to grow.
- Exposure to multiple facets of the travel and airline business.

Pay: ₹30,000.00 - ₹45,000.00 per month

**Experience**:

- ticketing and customer support: 2 years (preferred)

**Language**:

- English (preferred)

Work Location: In person

**Speak with the employer**
+91 9967887879

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