Front Office Executive

4 days ago

Chennai Tamil Nadu, India JLL Full time

**JLL empowers you to shape a brighter way**.

**Roles & Responsibilities of Front Office Executive (FOE)**:
**Customer Relationship Management**:

- Welcome and assist visitors, ensuring a positive and professional first impression.
- Address customer inquiries and provide timely resolutions.
- Maintain an organized and inviting front desk environment.
- Coordinate with internal teams to fulfill client and visitor requirements.
- Oversee smooth visitor check-in and enforce security protocols.

**MS Bookings Management**_(if applicable) _**:

- Maintain daily records of fixed and flexible seat bookings.
- Process employee requests for seat reservations or cancellations.

**Site Operations Management**:

- Supervise and ensure the smooth functioning of daily operations at the Noida site.

**Event Management & Coordination**:

- Plan, organize, and evaluate corporate events for Noida, Bangalore, and Chennai offices.
- Collaborate with the event team and clients to ensure seamless execution.

**Daily Briefings & Team Supervision**:

- Conduct daily meetings with supervisors.
- Ensure housekeeping, pantry, and APS staff consistently meet uniform and grooming standards.

**Marketing & Communications**:

- Design and prepare professional presentations and flyers for Noida, Bangalore, and Chennai.

**Onboarding Support**:

- Conduct office tours and orientations for new joiners on their first day.

**Internal Communications**:

- Draft and distribute informative communication materials across all office locations.

**Client Engagement**:

- Provide ongoing support to clients, addressing requirements across all sites.

**Gate Pass Management**:

- Process and manage gate passes for inward and outward material movements.

**Courier Management**:

- Record daily incoming and outgoing couriers using the Happy Visitor software.
- Handle and manage international courier bookings.

**ID & Visiting Card Administration**:

- Collect employee information for ID and visiting card issuance.
- Oversee the printing, dispatch, and distribution of cards across PAN India.

**Housekeeping, Pantry & Stationery Management**:

- Maintain accurate stock records and ensure consistent availability of supplies.

**Month-End Reporting**:

- Update registers and prepare monthly operational reports.

**Lost & Found & First Aid Management**:

- Maintain precise records and oversee lost & found items and first aid inventory.

**Customer Complaint Handling (Service Now)**:

- Log and track customer complaints in Service Now.
- Ensure prompt resolution and closure of complaints.
- Monitor recurring issues and implement process improvements to enhance service quality.

**Location**:
On-site -Chennai, TN

**Scheduled Weekly Hours**:
48

**_JLL Privacy Notice _**

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For additional details please see our career site pages for each country.

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