Housekeeping and Operations Supervisor

**YWCA of Bombay**

YWCA of Bombay is an NGO established in 1875 with a vision to empower women at all levels. We are affiliated with the Global YWCA movement. YWCA of Bombay is engaged in various community service programs, vocational training programs, Balwadis, and Daycare centers for underprivileged women and children. We also, cater to working women through Hostels and Guest houses.

**Job Title**:Housekeeping and Operation Supervisor

**Reports to**:International Centre Asst. Manager / Manager

**Job location**:YWCA International Centre - Fort

**Job Summary**:
The Housekeeping Supervisor at the International Centre is responsible for overseeing the daily operations of the housekeeping department, ensuring that all guest rooms, public areas, and staff facilities are cleaned and maintained to the highest standards. This role includes managing a team, coordinating their tasks, monitoring inventory, and ensuring compliance with health, safety, and cleanliness regulations. A key focus is on delivering outstanding customer service and ensuring a pristine, welcoming environment for both guests and staff.

**Key Responsibilities**:
**1. Supervision of Housekeeping Staff**
- Oversee daily activities of housekeeping personnel, including room attendants, utility staff, and laundry personnel.
- Assign tasks and monitor performance to ensure high standards are met.
- Conduct daily inspections of guest rooms, public areas, and other spaces for cleanliness.
- Brief establishment staff daily after guest breakfast service, instructing on check-ins/check-outs and maintenance tasks.
- Ensure completion and quality of maintenance tasks and housekeeping activities.

**2. Training and Development**
- Train new employees on cleaning procedures, equipment usage, and company policies.
- Provide ongoing training to improve staff skills and efficiency.
- Conduct performance evaluations and offer constructive feedback.

**3. Quality Control**
- Maintain high standards of hygiene and presentation in all rooms and public areas.
- Address and resolve any cleanliness issues or complaints.
- Implement and monitor cleaning schedules and checklists to ensure consistency.

**4. Inventory and Supplies Management**
- Manage inventory levels of cleaning supplies, linens, and other materials.
- Order supplies as needed and ensure efficient usage.
- Maintain accurate records of stock, including daily updates to stock registers.
- Oversee laundry operations, ensuring clean linens are counted, distributed, and soiled linens are properly managed.

**5. Health and Safety Compliance**
- Ensure compliance with health and safety regulations in all housekeeping activities.
- Promote a safe working environment, including proper use of equipment and chemicals.
- Promptly address and report any maintenance issues or hazards.

**6. Team Leadership**
- Lead by example, fostering a positive and productive work environment.
- Motivate and encourage staff to maintain high standards of cleanliness and customer satisfaction.
- Resolve conflicts and manage staff schedules effectively.

**7. Customer Service**
- Interact with guests to address their needs and resolve any housekeeping-related concerns.
- Ensure guest requests are handled promptly and professionally.

**8. Dining Services**
- Supervise breakfast service in the dining hall, ensuring proper arrangement, quality, and quantity of the buffet.
- Report any issues with the dining service to the manager.

**9. Administrative Duties**
- Maintain accurate records of cleaning activities, staff attendance, and inventory.
- Assist with budget planning and cost control for the housekeeping department.
- Prepare and submit reports on housekeeping performance to management.
- Check the Logbook for messages, instructions, complaints, or pending tasks.

**10. Additional Duties**
- Conduct regular inspections from the terrace to the ground floor.
- Arrange extra cleaning tasks, such as wall, ceiling, and equipment cleaning.
- Order monthly groceries and supplies as needed.
- Follow up on quotations and AMC (Annual Maintenance Contracts) as instructed by the manager.
- Prepare duty rosters for domestic staff and security, ensuring sufficient staffing.
- Maintain the inventory register for furniture, equipment, and fixed assets, reporting any items that need replacement.
- Supervise contractor work, including civil, painting, and carpentry jobs.
- Check pantry issue registers against daily sales records.
- Maintain the crockery ledger, reporting monthly breakages.
- Perform reception duties when required.
- Attend staff meetings and other programs as needed.
- Perform any other duties as assigned by the Manager or General Secretary.

**Qualifications**:

- **Experience**: Previous experience in housekeeping or a similar role, with at least 1-3 years in a supervisory position.
- **Education**: Must have High school diploma or equivalent; additional certifications in hospitality management or related fields are a plus