Customer Support Executive

2 weeks ago


Bengaluru Karnataka, India Invoq Loop Insurance Brokers Full time

**What you will be doing**:

- Drive a fantastic health checkup booking experience for Loop members with end-to-end service
- Engage with clinical staff and diagnostic centers to provide a hassle free health checkup experience for members
- Take ownership of members’ issues and work with hospitals and labs to resolve them
- Relay detailed information in a clear and concise manner, keeping both customers and staff informed
- Prepare members for the health checkup experience by sharing pre-test instructions and reminders
- Develop strategies to improve customer service experience, create engaged customers, and facilitate organic growth

**What we are looking for**:

- Experience in providing customer service support
- Deep empathy and understanding of customer needs
- Love for solving problems and helping customers
- Proficiency in English; strong communication skills both written and verbal
- Ability to think critically and solve problems
- Strong client-facing and communication skills
- Customer service orientation and ability to adapt/respond to different types of characters



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