Central Evaluator

11 hours ago

Mumbai, India Citi Full time

The Ops Sup Analyst 1 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Sup Analyst 1 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.

**Responsibilities**:
Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
Ensure Quality Monitoring and Day 2 Transaction reviews are objective to measure Service Quality levels, adherence to internal controls and process and drive client satisfaction.
Derive intelligence through early triggers and share findings and fix gaps
Have a knack to understand root cause of issues, and work towards continuous process improvement to better Client Experience
Deep dive into data Call evaluations and day 2 errors to by functions, roles and parameters to identify improvement are
Ensure conformance to quality and control practices/guidelines
Document Call monitoring feedback with clarity and track error trends
Work on multiple projects in parallel focusing on continued delivery of superlative client experience

**Qualifications**:
Proficient in Microsoft Office and Excel
General knowledge of concepts of customer surveys - Net Promoter Score, Rep satisfaction and First Call resolution
Proven organization and time management skills
Demonstrated problem-solving and decision-making skills
Consistently demonstrates clear and concise written and verbal communication skills
Excellent Customer focus is a must

**Education**:
Bachelor’s degree/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
--------------------------------------------
- **Job Family Group**: Operations - Core
--------------------------------------------
- **Job Family**: Operations Support
-------------------------------------------------
- **Time Type**: Full time
-------------------------------------------------
- Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

View the " EEO is the Law " poster. View the EEO is the Law Supplement.
View the EEO Policy Statement.
View the Pay Transparency Posting

  • SBAPL_Head Central Services

    1 hour ago

    Mumbai, Maharashtra, India Sintex BAPL Limited Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Security Framework & Security Plant Implementation: - Responsible for creating overall Security Framework for all Business locations - Ensuring Planning , implementing and monitoring security Protocols covering Security manpower deployment monitoring their performance and taking corrective actions wherever required - Creating SOPs and implementing stringent...

  • SBAPL_Head Central Services

    5 hours ago

    Mumbai Metropolitan Region, India Welspun World Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    About WelspunWelspun World is one of India's fastest growing global conglomerates with businesses in Home Textiles, Flooring Solutions, Advanced Textiles, DI Pipes, Pig Iron, TMT bars, Stainless Steel, Alloy, Line Pipes, Infrastructure & Warehousing.Job Purpose/ SummaryResponsible for Overall Security , Admin, Safety and Plant Infrastructure for Sintex...

  • BRM Central Testing

    2 days ago

    Mumbai, Maharashtra, India State Street Corporation Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    BRM Central Testing - SA Job Description The Investment Services Testing team performs operational effectiveness testing of internal controls on behalf of the First Line of Defence for the Investment Services business to support Business Risk Management in assessing and continuously improving the bank's control environment. This role is to evaluate...

  • Measurement, Monitoring and Evaluation Associate

    12 hours ago

    Mumbai, Maharashtra, India PRATHAM Education Full time

    Pratham Education FoundationProgram Roles Sample Text **About the team**: In the last couple of years, Pratham has reached more than 20 million children across 22 states and UTs through wide ranging education-focused programs. The Measurement, Monitoring and Evaluation Team (MME), established in 2013, has played an integral role in ensuring that Pratham,...

  • Central GRC Specialist

    1 week ago

    Mumbai, India JioStar Full time

    About the Role: We are looking for a highly motivated and skilled GRC Specialist to join Jiostar's GRC team. This role is ideal for someone with 3+ years of experience in Governance, Risk & Compliance, who has a passion for automation, AI integrations, tool evaluation, and implementation. The candidate will play a key role in strengthening Jiostar's...

  • Central GRC Specialist

    7 hours ago

    Mumbai, Maharashtra, India JioStar Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    About the Role:We are looking for a highly motivated and skilled GRC Specialist to join Jiostar's GRC team. This role is ideal for someone with 3+ years of experience in Governance, Risk & Compliance, who has a passion for automation, AI integrations, tool evaluation, and implementation. The candidate will play a key role in strengthening Jiostar's security,...

  • Associate - Sos Centralized Services (Corporate

    1 week ago

    Goregaon East, Mumbai, Maharashtra, India JPMorgan Chase & Co Full time

    **JOB DESCRIPTION** Firm-wide Supplier Oversight Services (SOS) is a centralized group that manages the Third Party Oversight & Governance function across the organization. This group provides consistent monitoring of all Third Party activities in order to ensure compliance to the Third Party Oversight (TPO) standards and Global Technology Standards. As an...

  • Associate - Sos Centralized Services (Corporate

    2 weeks ago

    Goregaon East, Mumbai, Maharashtra, India JPMorgan Chase & Co Full time

    **JOB DESCRIPTION** Posting description** Firm-wide Supplier Oversight Services (SOS) is a centralized group that manages the Third Party Oversight & Governance function across the organization. This group provides consistent monitoring of all Third Party activities in order to ensure compliance to the Third Party Oversight (TPO) standards and Global...

  • GM - Product Head - Smart Central

    1 week ago

    Mumbai, Maharashtra, India VodafoneZiggo Full time ₹ 1,20,000 - ₹ 3,60,000 per year

    Job Req ID: 48026Location:Mumbai, INFunction: VIBSAbout:Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India's leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the...

  • Data Entry+Central Revenue- Internship

    1 week ago

    Mumbai, India StayVista Full time

    Location: Mumbai Stipend : 5k/ month About Us StayVista is India's largest villa hospitality brand and has redefined group getaways. Our handpicked luxury villas are present in every famous holiday destination across the country. We curate unique experiences paired with top-notch hospitality, creating unforgettable stays. Here, you will be a part of our...