Front Desk Receptionist

5 days ago

Puducherry, India Klite Technology Full time

1. **Guest Check-In and Check-Out**:

- Welcome guests upon arrival and assist with the check-in process.
- Collect necessary information, such as identification and payment details.
- Provide room keys/cards and instructions on hotel amenities and policies.
- Facilitate smooth and efficient check-out procedures, including billing and settling payments.

2. **Reservations Management**:

- Assist guests with booking accommodations, ensuring accuracy and efficiency.
- Maintain updated records of room availability and guest preferences.

Manage last-minute bookings and cancellations effectively.

3. **Customer Service and Assistance**:

- Address guest inquiries, requests, and concerns promptly and courteously.
- Provide information about hotel services, facilities, and local attractions.
- Handle complaints and resolve issues to ensure guest satisfaction.
- Anticipate guest needs and strive to exceed their expectations.

4. **Cash Handling and Accounting**:

- Process payments, including cash, credit/debit cards, and other forms of payment.
- Balance cash drawers and reconcile transactions accurately.
- Generate reports on daily revenue and occupancy rates.
- Follow hotel policies and procedures for handling financial transactions securely.

5. **Front Desk Operations**:

- Maintain a tidy and organized front desk area.
- Keep inventory of supplies, such as room keys, stationery, and promotional materials.
- Operate computerized reservation and property management systems proficiently.
- Coordinate with other hotel departments to fulfill guest requests and ensure smooth operations.

6. **Safety and Security**:

- Monitor the lobby and public areas to ensure a safe and secure environment.
- Handle emergencies and follow established protocols for guest safety.
- assist with evacuations or other critical situations.

7. **Communication and Collaboration**:

- Communicate effectively with guests, colleagues, and management.
- Collaborate with housekeeping, maintenance, and other departments to address guest needs and maintain cleanliness and functionality of facilities.
- Relay relevant information to incoming shifts to ensure continuity of service.

Hotel front desk employees play a crucial role in providing exceptional hospitality and ensuring a positive guest experience. Their professionalism, attentiveness, and problem-solving skills contribute significantly to the overall success of the hotel.

**Job Types**: Full-time, Permanent

**Salary**: ₹10,000.00 - ₹12,000.00 per month

**Benefits**:

- Food provided
- Health insurance
- Provident Fund

Schedule:

- Day shift
- Morning shift
- Night shift
- Rotational shift

Supplemental pay types:

- Performance bonus

Work Location: In person

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