Non Voice Process

4 days ago

Pune Maharashtra, India Blue Prism Ltd Full time

Job Summary:* We're looking for a highly skilled Voice Process Executive to join our team. As a Voice Process Executive, you'll be responsible for handling inbound and outbound customer calls, providing exceptional customer service, and addressing customer queries in a timely and efficient manner. *Key Responsibilities:* - *Customer Service:* - Handle inbound and outbound customer calls professionally - Resolve customer queries and issues efficiently - Provide accurate information about products and services - *Communication:* - Excellent verbal communication skills - Active listening and problem-solving abilities - Ability to articulate ideas clearly and effectively - *Data Management:* - Document customer interactions and transactions - Maintain detailed records of customer interactions - *Issue Resolution:* - Escalate unresolved issues to the appropriate departments - Collaborate with team members to improve customer service practices

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹19,147.93 - ₹46,415.61 per month

Schedule:

- Day shift
- Morning shift
- Night shift

Work Location: In person

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