Housekeeping-guest Service Associate

2 weeks ago

Goa, India The Fern Kadamba Hotel & Spa Full time

Enters and prepares the room for cleaning.
- Duststhe room and furniture.
- Replenishes guestroomand bath supplies.
- Cleans the bathroom.
- Cleans the closet.
- Vacuums and racks the carpet.
- Checks and secures the rooms.
- Replenish amenitiesaccording to the operational standards.
- Deliver and retrieve items on loanto guests e.g. iron and ironing boards
- Ensure securityof guest rooms and privacy of guests
- Perform rotation cleaning duties (e.g. steamclean carpets, spring cleaning, super cleaning etc.) as required
- Cleans guest bathroom/bedrooM/Floor corridor.
- Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
- Maintain positive guest relationsat all times.
- Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.
- Resolve guest complaints, ensuring guest satisfaction.
- Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
- Empty trash containers and ashtrays.
- Remove all dirty terry and replace with the clean parto the designated layout.
- Remove soil, dirt, soapbuild-up and hair from bathroom mirrors, vanity, sink, toilet, shower walls, bathtub, shower curtain and floor.
- Replace facial, toilet tissue and bathroom amenities in correct amount and location.
- Inspect condition of bathrobes and replace soiled/damaged ones.
- Remove dirty bed linen and make upbed with clean linen.
- Replace laundrybags and slips.
- Clean closets and door tracks on check-outrooms, removing dust and debris. Ensure correct amount and placement of hangers, extra blanket/pillow and luggage rack.
- Dust and polish all furniture.
- Realign furniture to the floor plan.
- Responsible for replenishment of guest complimentarywater.
- Responsible for the cleanliness and maintenance of his work area.
- Responsible for the Hotel property in the work area.
- Attends to guest calls, guest requests /guest complaints in the area assigned to him.
- Authorise to enter in guestrooms for cleaning and providing turndown servicesas per requirement.
- Responsible for following the standard operating procedures.
- Responsible for achieving and exceeding the guest satisfaction score.
- Update statusof rooms cleaned on assignment sheet.
- Return and restock cart at end of shift.

**Job Type**: Regular / Permanent

**Salary**: ₹15,000.00 - ₹17,000.00 per month

**Benefits**:

- Food provided
- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Flexible shift

Supplemental pay types:

- Yearly bonus

**Speak with the employer**
+91 7767800548

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