Automobile Workshop Incharge

**Job Title**:
**Automobile Service Incharge**

**Location**: Mahalaxmi Honda, Bagal Chowk, Kolhapur.

**Job Summary**:
The Service Manager is responsible for overseeing workshop operations, managing resources, ensuring compliance with HMSI guidelines, driving customer satisfaction, and achieving business growth targets. The role demands a strong focus on leadership, operational excellence, and team development to optimize service quality and profitability.

**Key Responsibilities1. Personnel Management**
- Recruit, train, and retain skilled staff.
- Monitor and report employee performance to senior management.
- Establish workplace ethics, discipline, and a positive work environment.

**2. Tools & Material Management**
- Ensure the availability of necessary tools, materials, and equipment.
- Optimize the usage of resources and plan timely procurement.

**3. HMSI Guidelines Compliance**
- Implement HMSI systems, processes, and updates across the workshop.
- Ensure strict adherence to HMSI policies and standards.

**4. Complaint Management**
- Monitor and resolve customer complaints promptly.
- Track and analyse the quality of complaint resolutions.

**5. Customer Satisfaction**
- Collect and analyse customer feedback to improve service quality.
- Implement corrective actions to enhance the Customer Satisfaction Index (CSI).

**6. Environmental Activities**
- Promote green initiatives and create awareness among employees.
- Implement and monitor eco-friendly practices in line with HMSI guidelines.

**7. Network Management**
- Ensure skilled manpower and adequate training at all service canters.
- Maintain operational standards across all outlets and expand the service network.

**8. Target Monitoring**
- Set monthly and annual business goals.
- Develop and execute strategic initiatives to achieve these targets.

**9. Performance Review**
- Analyse key performance indicators (KPIs) and workshop profitability.
- Develop and implement improvement plans for underperforming areas.

**10. Workshop Capacity Planning**
- Monitor workload and optimize resource allocation.
- Plan for future expansions and equip the workshop with necessary facilities.

**11. HMSI Reporting**
- Ensure timely sharing of updates, reports, and warranty materials with HMSI.

**12. Training**:

- Attend training session conducted by the company at the training centre as per organizational requirement to remain updated and refresh on skill sets and new products and its updates new, guidelines and industry.

**Skills and Attitudes**:
**Skills**:

- **Leadership and Team Management**: Ability to lead, motivate, and develop staff.
- **Strategic Thinking**: Plan and execute initiatives to achieve operational and business goals.
- **Problem-Solving**: Resolve complaints and optimize workshop processes efficiently.
- **Customer Focus**: Drive customer satisfaction and build long-term relationships.
- **Operational Excellence**: Manage tools, resources, and workflow to achieve high efficiency.
- **Analytical Skills**: Evaluate KPIs and financial performance to identify improvement opportunities.
- **Compliance Awareness**: Ensure adherence to HMSI guidelines and environmental standards.
- **Communication Skills**: Effectively communicate with staff, customers, and management.
- **Strong Technical Knowledge**:Possess in-depth knowledge of BS3, BS4, and BS6 engines, along with expertise in transmission systems, electrical systems, and wiring, ensuring effective diagnosis in troubleshooting and maintenance in line with industry standards.

**Attitudes**:
**- Customer-Centric Approach & Proactive Mindset**
Prioritize customer satisfaction by anticipating challenges and implementing solutions before issues escalate, ensuring a positive experience at all points.

**- Leadership and Motivation & Accountability and Responsibility**
Lead by example, inspire the team, and take ownership of tasks, decisions, and outcomes, while ensuring commitments to customers and management are consistently fulfilled.

**- Problem-Solving Attitude & Continuous Improvement Mindset**
Address issues with a solution-oriented mindset, focusing on root-cause analysis to prevent recurring problems, while embracing feedback and striving to enhance personal and team performance.
- **Ethical and Professional Conduct & Sustainability and Environmental Awareness**
Maintain high standards of integrity and professionalism, fostering a culture of trust and ethical behavior, while promoting eco-friendly practices and responsible resource management within the team.
- **Goal-Oriented and Results-Driven & Adaptability and Flexibility**
Stay focused on achieving business targets and operational goals with perseverance, while adjusting to dynamic work environments and being open to learning new skills and adopting modern practices.

**Experience**:

- 6**-7** years of experience in service management, workshop operations, or a similar leadership role in the automotive or related industries.

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