Systems Admin I

2 days ago

Noida Uttar Pradesh, India Stefanini, Inc Full time

**Key Responsibilities**
- Responsible for Monitoring the infrastructure of the client.
- Handling P1 and P2 Incidents.
- Management of incidents and service requests in ITSM Ticketing tools Like Service now, Remedy etc.
- Responsible for Monitoring Incidents and Tasks response SLA's.
- Responsible for customizing the reports and dashboard as per requirement.
- Responsible for Monitoring HRMs room using monitoring tool and portal.

**Knowledge/Experience**
- Good Knowledge on monitoring tools such as (SCOM, Datadog, Solar winds).
- Knowledge of Event, Alert, Incident, and Incident life cycle.
- Basic understanding of audio\Visuals or HMRs rooms.
- Good Knowledge about ServiceNow reports and dashboard.
- Basic understanding of network.
- Strong Communication skills.

**Skills/Qualifications**
- BE \ BTECH \ other degrees
- 6 Months - 1year of Experience in client facing environment.
- Knowledge of ITIL.

**Competencies**
- Self-Starter, Leading self
- Good learner; Eye for detail
- The ability to perform effectively in an environment of rapid and continual changes.
- Positive attitude. Team player

**Key Responsibilities**
- Responsible for Monitoring the infrastructure of the client.
- Handling P1 and P2 Incidents.
- Management of incidents and service requests in ITSM Ticketing tools Like Service now, Remedy etc.
- Responsible for Monitoring Incidents and Tasks response SLA's.
- Responsible for customizing the reports and dashboard as per requirement.
- Responsible for Monitoring HRMs room using monitoring tool and portal.

**Knowledge/Experience**
- Good Knowledge on monitoring tools such as (SCOM, Datadog, Solar winds).
- Knowledge of Event, Alert, Incident, and Incident life cycle.
- Basic understanding of audio\Visuals or HMRs rooms.
- Good Knowledge about ServiceNow reports and dashboard.
- Basic understanding of network.
- Strong Communication skills.

**Skills/Qualifications**
- BE \ BTECH \ other degrees
- 6 Months - 1year of Experience in client facing environment.
- Knowledge of ITIL.

**Competencies**
- Self-Starter, Leading self
- Good learner; Eye for detail
- The ability to perform effectively in an environment of rapid and continual changes.
- Positive attitude. Team player

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