Gainsight Administrator

**Title : Gainsight Administrator**
**Department : Customer Success Operations**

**Summary**:
Gainsight Administrator will play a crucial role in driving value for customers across the lifecycle, thanks to the workflows they configure as a member of the Customer Success Operations team. Gainsight Administrators collaborate with cross-functional business teams to translate the needs of the Customer Success organization into design/architecture, optimizing our Gainsight Implementation.
You will translate these requirements into technical designs that you will implement in Gainsight and, at times, integrated into Salesforce, while adhering to systems administration best practices. Gainsight Administrators then train team members and business partners to use the workflows they’ve set up, teach users best practices, ensure successful technical deployments on a recurring basis, and engage in daily problem solving to ensure the team can use the system productively. Altogether, they create and manage scalable processes and solutions on the Gainsight platform to support business goals.

**Key Responsibilities**:

- Collaborate with cross-functional business teams to develop customer success strategies
- Strategically Configure and implement new solutions, Test, Document, and educate internal Operations on system design to ensure long-term success
- Develop and continually improve the delivery of Customer Success KPIs—such as customer health, recurring revenue, and retention
- Configure and deploy Gainsight reports and dashboards to global stakeholders at all levels of the business
- Produce technical design documents and supporting materials which may be used by resources within the organization to understand or complete configuration

**Qualifications/Skills Required and Preferred**:

- Ideal years of experience: 3-5 years in system administration
- Gainsight Administrator certification
- Understands the concept of customer success and the importance of data, process, people, and initiatives to help drive customer retention and growth.
- Understanding of data structures, data modeling, and database schema
- Proven background with database technologies, including SQL skills
- Understanding of Customer Success concepts and fundamentals
- Excellent interpersonal and communication skills to collaborate across groups, build relationships, and engage with senior stakeholders

Genesys is a leading provider of multi-channel customer experience and contact center solutions. With over 3,500 customers in 80 countries, Genesys orchestrates more than 100 million customer interactions every day across the contact center and back office. Genesys helps customers power optimal customer experiences that deliver consistent, seamless and personalized experiences across all touch points, channels and interactions.

Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, disability, veteran status, and other protected characteristics.

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**Reasonable Accommodations**:
**About Genesys**:
**Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.