Order to Cash

4 days ago

Kolkata, India Capgemini Full time

As a **Quality Support** you will be expected to Having End to End Knowledge of O2C.
- Have deep knowledge of the process, policies and desktop procedures within their engagement
- Be aware of the client specific adjustments and deviations from the generic GPM process design
- Has good understanding of process taxonomy and process approach from an end-to-end perspective (e.g., good DGEM knowledge)
- Drive Value back to client utilizing their process expertise
- Keep abreast of technology technological developments, their strengths and weaknesses and suggest technology related improvements within the given area of expertise
- Understand the client system architecture and how it relates to the CG Platforms and offerings including the Automation Drive Suit and DGEM Tech
- Have very good knowledge of CG and other Platform approaches, the Automation Drive Suit and DGEM Tech - building certifications in DGEM Tech technologies
- Be familiar with standard analysis tools/techniques

**Primary Skills**:

- The Cash Application supervisor is responsible for the transactional process effectives of the Cash Application team.

**Secondary Skills**:

- Acts as a key contact point for Capgemini client to resolve queries or issues. Handles complex trouble shooting activities. Contact point with Command Center to provide any required KPI reports
- Collate incoming payments daily by whichever method and track status

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