Avp- Kyc Gcc, Ind, Blr, Gp 4.2

**Req ID**: 59773
**Department**: Insto Ops Onboarding
**Division**: Institutional
**Location**: BLR
Job Advertising Instructions

At ANZ, our job titles are globally aligned. Therefore, while this role is equivalent to an AVP, the offer letter will designate the title as Ops Manager - KYC GCC. Employees are encouraged to update their LinkedIn or other profiles as AVP if they wish.

About the role

At ANZ our purpose is to shape a world where people and communities thrive. We’re making this happen by improving the financial wellbeing and sustainability of our customers so they can achieve incredible things
- whether they’re buying a home, building a business or saving for things big or small.

Institutional - KYC On-boarding is a global team supporting Australia, Singapore, Hong Kong, London, New York majorly. The Group Capability Centre (GCC) team functions in close partnership with In-Country, Relationship, Credit, Legal, Compliance to ensure efficient and timely on-boarding/reviews across the Institutional business. The KYC On-boarding & Refresh team is a stream within the Institutional division that plays a critical role in creating new customer profiles / reviewing client existing profiles & remediating clients records to ensure clients data is:
AML / KYC relevant & is consistent with Group Standards
Compliant with international regulation and internal policies
Correct and relevant and linked across relevant systems

**Responsibilities include but are not limited to**:
As ops manager - KYC, you will direct and manage the daily activities of people leads responsible for ongoing compliance reviews that meets & exceeds regulatory expectations in AML KYC and other areas relevant to today’s heightened regulatory climate. You would provide leadership & coaching to the process leads & analysts, ensuring production objectives and performance standards are met in compliance with Customer Due Diligence.

What will your day look like

You will also play a key role on initiatives in a rapidly growing business by collaborating with Compliance, Quality Assurance, Finance, HR/Recruitment Partners and Solution Teams.

Manage and lead functional teams complex & diverse in nature.
Manage end to end functional activities to ensure compliance to procedure and policy guidelines.
Ensure all Governance, Risk Management, Controls and Compliance requirements are adhered to. Provide front end support to BIA, Internal & External Auditors. Assist business in maintenance of Service Level Agreements and Key Performance Indicators through effective leadership.
Oversee and drive senior business administration activities including regular and ad-hoc performance reporting as required for key stakeholder groups as well as preparation and delivery of presentations to senior leaders/forums.
Support all staff within the area in embracing all challenges, self-motivating and driving performance within Sanctions, AML, Operations.
Provide Leadership and day to day management over the KYC team. Providing regular feedback and coaching, developing talent and ensuring the functional and personal development of direct reports.
Manage escalations & Reporting across all KYC functions.
Accountable for driving innovation through strategic / tactical solutions.
Shift Flexibility to manage global stakeholders is a requisite.
What will you bring?

To grow and be successful in the role, you will ideally bring the following:
1. Minimum 12-14 years in financial services, focusing on regulatory compliance, AML KYC, and risk.
2. Over 6 years leading teams in operations, with coaching and performance management skills.
3. Deep understanding of Corporate KYC industry practices (Not retail), AML KYC standards, and managing large operational teams.
4. Ability to influence and build relationships with colleagues, business leaders, and partners.
5. Experience overseeing KYC specialists to ensure regulatory compliance and drive operational efficiency.
6. Track record of driving innovation through strategic solutions, including implementing automation projects.
7. ACAMS/ ICA / FINRA Certification is a strong plus
8. Willingness to work in early shifts, starting as early as 4.am or 5am and to work in Hybrid Model (Manyata Tech Park Bengaluru)

So, why join us?

There’s something special about being part of ANZ. From the moment you join us, you’re part of a team working towards a common goal: improving the financial wellbeing and sustainability of our millions of customers.

As a Purpose-led bank, we’ve committed to delivering commercial and societal outcomes across environmental sustainability, financial wellbeing and household affordability. We deliver these sustainability commitments with our customers, in our business and across the communities where we operate.

But it’s not just our customers who’ll feel your impact. You’ll feel it too. Because at ANZ, you’ll have the resources and community you need to take the next big step in your career, to