Online Producer

About Lowe’s

About Lowe’s India: At Lowe's India, we are the enablers who help create an engaging customer experience for our $97 billion home improvement business at Lowe's. Our 4000+ associates work across technology, analytics, business operations, finance & accounting, product management, and shared services. We leverage new technologies and find innovative methods to ensure that Lowe's has a competitive edge in the market. To know more about Lowe's India, visit Lowes.co.in

About the Team

The Online Producers/ Operations/ Design Team is responsible for ensuring consistent, repeatable design and execution of E-commerce creative assets and experiences supporting Online teams across Digital Commerce. The team partners extensively with cross functional Business, Product and Technology teams to ensure that owned digital assets are accurate, current and provide the best possible customer experience.

I. Job Summary:
The primary purpose of the Online Producer is to ensure a good understanding Project coordination, stakeholder communication, execution of ecommerce creative assets and experiences supporting all online channels. He/she will additionally execute high priority and/or confidential tasks. He/she will assist, and provide guidance to online producers on the team as well as maintain operational best practices for the team. They ensure complex Site operations executions are consistently executed according to defined processes, while continuously improving these processes to drive efficiency and elimination of execution errors. He/she will draw on operations experience, managing workflow across the entire team, while managing priorities against customer and associate impact to deliver results, often under extreme deadlines. This role is key to delivering the Site Operations requests from Digital Commerce, Marketing and other core partners across the Lowe's enterprise.

II. Roles & Responsibilities:
Core Responsibilities:

- Assist with the project planning, and execution of workflow with multiple business and technology stakeholders ensuring alignment with overall business objectives.
- Involved with new process improvements and implementation.
- Responsible for project completion on a daily basis and ensuring/understating on time every time error free

execution.
- Work closely with design, operations, tech & various other teams to ensure seamless integration of initiative across

all channels.
- Maintains best practices for execution and trains producers team to execute efficiently.
- Involved in issue resolution; and partners with additional support teams when issue resolution requires system deep
- dive.
- Knowledge in dashboard/Jira & responsible for maintaing a flawless execution.
- Ensure CMS libraries, toolkits and components are active, functional and optimized.
- Involved in participating in releases (overnight) to support assigned product
- Works closely with other Site Operations teams, UX, Creative and Digital Commerce to ensure all projects are

executed accurately and on-time.
- Executes business tools set enhancement recommendations and suggests operational process improvement

solutions.

III. Years of Experience:

- 2+ years of work experience - 2+ years of retail or online experience

IV. Education Qualification & Certifications (optional)

Required Minimum Qualifications:

- Graduate in any degree

V. Skill Set Required

Primary Skills (must have) - Ecommerce, online/omnichannel retail experience - Project Management or workflow management tools like Workfront or Jira - Demonstrated delivery of business results - Ability to handle high-pressure situations and dynamic environment - Time-management and organization skills - Strong execution skills and able to drive operational excellence - Ability to stretch across, especially for tier-1, Black Friday Holiday and other events - Excellent verbal, written and technical communication skills enabling presentation of concepts and ideas - Proficient with MS Office Suite (Word, Excel, PowerPoint, and Outlook) - A positive attitude and extreme attention to detail

Secondary Skills (desired)
- Site Content Management tool knowledge (Tesla, AEM or similar tools),

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Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law._