Executive - New Business Sub Process

**Job Description
**A Position Overview**

**Position Title**

Executive

**Department**

New Business Sub Process Unit

**Level/ Band**

201
- **Role Summary**:Handling of below new business activities
- New Business Refund
- Fund Transfer
- NTU/Reopening/Cancellation
- Customer communication
- Vendor Management
- Complaints
- MIS/Report Preparation
- Billing/Provisioning/Documentation
- Risk Management/ Compliance
- Awards & Campaign management

**B Organizational Relationships**

**Reports to**

**Manager - New Business Sub Process Unit**

**Supervises**

**Mangesh Saste**

**C Job Dimensions**

**Geographic Area Covered**

All locations from the HO

**Stakeholders Internal**

All departments

**External**

All the customers

**D Key Result Areas**
- Refund (TAT to be maintained as per IRDA regulations, Disbursment & Vendor Recon
- Fund Transfer/ Credit Card Extraction
- NTU/Reopening/Cancellation
- Automation of New Business processes
- Customer communication
- Vendor Management - Manage vendors in respective function effectively and in cost efficient manner
- Complaints / Escalations
- MIS/Report Preparation
- Billing/Provisioning/Documentation
- Risk Management/ Compliance
- Awards & Campaign management

***

**E Competencies (Please copy paste from Competency Dictionary)**

**Competency For**

**Proficiency Scale**

**Proficiency Scale Description**

**Customer &**

**Consumer Orientation**

**2**

Communicates with the customer and consumer to understand their stated needs.

Provides the expected services, as per the organization policies and procedures.

Identify gaps with respect to current processes to reduce turn around time.

**Business Acumen and**

**Functional Knowledge**

1

Is updated and aware of the products, systems and regulatory guidelines applicable to the department.

Possesses thorough knowledge of policy life cycle and policy non forfeiture clauses and conditions.

Has basic understanding of own role and utilizes required skills and knowledge for own area of work to complete routine

tasks.

Demonstrate basic understanding of SQL & MS Excel.

**Collaboration & Networking**

1

Keeps self aware of the important stake holders (decision makers & influencers)necessary for delivering results.

Communicates & connects consistently with colleagues, customers and channel partners to respond and resolve their

concerns and queries.

Remains courteous while dealing with colleagues, channel partners, and customers.

Seeks guidance in case of ambiguity.

Proactively observes the customer service practices in other companies and industries and shares information with

supervisor.

**Decision Making and**

**Solution Orientation**

1

Understands the urgency and is quick in escalating the matter to concerned authority if required.

Appears comfortable making routine

decisions.

Identifies & communicates the need for change in own area of operation.

Identifies & resolves bottlenecks in the change process.

**Effective Communication**

2

Appropriately expresses one-s own opinion.

Is able to refrain from immediate judgment and criticism of others
- ideas, delivering criticism in a way that demonstrates

sensitivity to other-s views.

Acts to understand and respond appropriately to the concerns of others; demonstrates openness and receptivity to

new information.

**G Skills Required**

**Technical**
- Listening skills, Communication skills, & thorough knowledge of processes and systems.
- Data analysis
- Basic Knowledge of Insurance industry preferable
- MS Office (Excels, MS access and powerpoint presentation)

**Technical**Behavioral**

**Essential**

**Desired**

**Interpersonal skills**

Yes

**Communication skills**

Yes

**Creative thinking skills**

Yes

**Supervising/Leadership skills**

Yes

**Teamwork Skills**

Yes

**Influencing skills**

Yes

**Relationship Building skills**

Yes

**Decision making skills**

Yes

**H Incumbent Characteristics**

**Essential**

**Desired**

**Qualification**

Bachelor Degree

Professional Management Qualification

**Experience**

3-4 Years in a Service Sector

3-4 Years in Financials Customer Services / Queries handling.

MIS and PPT skills