Backoffice Executive

6 days ago

Dighi Camp Pune Maharashtra, India Robu.in Full time

**BACK-OFFICE SALES SUPPORT EXECUTIVE**

**Job Summary**:
We are building a High-Performance Team here at **ROBU.IN** & have vacancy for a **Back-Office Sales Support Executive **to join our team. Please note this is a fresher/entry-level position, suitable for **Diploma, Undergraduates/Graduates of any Discipline** with **Basic Computer Knowledge. **He/she should be able to contribute in creating and maintaining good customer relationships and ensure smooth sales team operations.

**Experience**:Fresher-6 months** of Back-office experience

**Educational Qualification**:Diploma/Undergraduates/Graduates** of any Discipline with **Basic Computer Knowledge**.

**Salary**: In hand Rs.12,000/- to Rs.15,000/- per month(**CTC: Rs.1,92,286/- to Rs.2,38,094/- per annum).**

**Required Skills**:
Good Presentation, Verbal and Written Communication Skills, Basic Computer Knowledge (Working knowledge of MS OFFICE especially Excel or Advance Excel).

**Job Role & Responsibilities**:

- Assisting Shipments for all new orders received.
- Keeping track of Customer orders & Shipments, Mailing tracking ID’s & invoices to B2B Customers.
- Tracking High Value Customer.
- Resolving Delivery order related issues. Handling any issues related to Warehouse - like miss-match, stocking or any other issues faced.
- Reviewing pending orders and specific customers’ requests to ensure excellent customer service and customer experience.
- Calling High Value Online order customers.
- Handling returns & refund issues, Handling GST returns and other payment issues.
- Stock-In process of pending SKU’S.
- Overdue Payments calls to customers.
- Handling and maintaining the Customer Segmentation File (Data) - adding new Customers data in the file.
- Filling vendor registration forms. Generate and process new sales leads as necessary.

**Job Benefits**:
1) 6 Days working. (Alternate Saturday's & Sun Fixed Off's).

2) Flexible Working hours. **Office Timings**: 09:00 am to 06:30 pm.

3) Health Insurance Benefit.

4) P.F, E.S.I.C & Gratuity Benefits.

5) Freedom to choose your carrier path.

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹192,286.00 - ₹238,094.00 per year

**Benefits**:

- Health insurance
- Leave encashment
- Paid time off
- Provident Fund

Schedule:

- Day shift
- Fixed shift

Ability to commute/relocate:

- Dighi Camp, Pune, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Language**:

- English (required)

Work Location: In person

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