Client Relations Executive
7 days ago
Bangalore **Effective Field**: - Ensuring your existing clients are satisfied through after-sales care, as well as gaining and using feedback - identifying and approaching potential new companies or individuals to engage as clients - researching industry trends and providing advice to colleagues about client strategy or new sales opportunities - giving presentations to clients about products or services - acting as a point of contact for complaints and escalating issues as appropriate - ensuring that the terms of a contract are adhered to by both your employer and clients - understanding and helping to meet the targets and aims of the client. - Strong negotiation and influencing skills - The ability to communicate confidently - both through speaking and writing - with colleagues and clients from all levels of an organization - Self-motivation - A level of creativity when it comes to thinking of new sales opportunities - Strategic Account Development - Market and Customer Intelligence - The ability to research and keep on top of developments in the industry (an interest in the sector will help) - Commercial awareness. - Build relationships with key employees among customers - Create plans to address clients’ business needs - Advise clients on creating profitable processes - Schedule regular meetings with customers to ensure they are satisfied - Act as point of contact for complaints and escalate issues as appropriate - Help sales team up-sell or cross-sell services and products - Ensure both the company and clients adhere to contract terms - Study competition to find new ways to retain customers - Set sales and revenue targets and work diligently to meet them - Collaborate with internal teams (e.g. sales, Finance, HR, senior management) to address customers’ needs - Support to developing and executing the agreed customer strategy - Support the account business targets and is responsible for the achievement of the target - Support to develop a strategic partnership and establish relationships with the appropriate Customer's key decision makers and ensures access to the account, combines the know-how, and forms the communication hub. - Relationship Management - Follows the principle of "one and clear face to the customer". - Builds/maintains sustainable relationships with the appropriate customer's key decision-makers - Provides value to the customer by creating a new business together and with this develops new business opportunities for valantic. Ensures customer satisfaction surveys are carried out, thus showing commitment, willingness, and passion for the customer. Moreover, he/she coordinates the customer's needs to the respective Division. **What distinguishes you**: - Bachelor’s degree preferred - 3 to 8 years in Corporate sales/ Business Development/ Key Account Manager / Client Relations Manager. - Exceptional writing, editing, and proofreading skills - Problem solver who can anticipate needs - Trustworthy with proven accountability **What you can expect**: - Positive attitude and teamwork focused - Proficiency in Microsoft Office and other office productivity tools - Self-driven, effective time management, highly organized, critical thinker who is also calm under pressure and can multi-task. **Your contact**: **Siva Singaravel**:- WeWork, Prestige Cube, Laskar, Site No. 26, Hosur Rd, Adugodi, Bengaluru, Karnataka 560095
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