System Administrator Ii

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**Job Title**: Systems Administrator I

**Job Code**: ITSAAS01

**Job Function Group**:
**Job Family**: IT - Systems Administration

**Direct Reports Yes/No? **No

**Global Level Description**:Professional B

**Job Summary**

**Essential Job Functions**

**Responsibility**

**% of Time**

Ongoing

Ongoing

Ongoing

Break/fix support, policy management, incident management and resolution of issues related to supported server and monitoring environments, but more importantly; prevent incidents through active analysis and monitoring.

Ongoing

Manage scripts, configuration files, templates, management packs, code, utilities, etc. in SVN to support monitoring solutions with version control.

Ongoing

Ongoing

Ongoing

Collaborate with key internal clients to ensure operational readiness of new solutions and ongoing optimization/improvement of existing solutions.

Ongoing

Provide architecture, engineering, and operational support for monitoring tools in partnership with our internal and external teams, as well as supporting BAU, projects and initiatives.

Ongoing

Identify and suggest necessary solutions or process changes to improve efficiency.

Ongoing

Ensure a consistent response to problem resolution, customer requests and status reporting, and monitor all issues to ensure a timely resolution. Communicate frequently, effectively and professionally with internal and external customers.

Ongoing

Engineer and support innovative solutions for monitoring Windows/UNIX/Linux systems in a large enterprise and provide insights about the new feature introductions and enhancements.

Ongoing

Maintain additions, removals and updates documentation and standard operating procedures.

Ongoing

Continually develop knowledge of company products, services, and technologies.

Ongoing

Support the operational performance service delivery goals for team, department and company. Continually looking for ways to increase value for the money we spend by implementing reliable, inexpensive, and groundbreaking open source solutions.

Ongoing

Management of false positives and negatives utilizing advanced techniques.

Ongoing

Ongoing

Responsibilities sometimes require working evenings and weekends, sometimes with little advanced notice. Oncall rotation, one week a month. 24x7

Ongoing

NOTE: The purpose of this job description is to describe the general nature and level of work performed and it is not intended to be all-inclusive. An employee may perform duties outside of their normal responsibilities as needed and assigned.

**Typical Interactions/Relationships**

**External** - Zabbix Technical Support, Microsoft Services Premier Support, BMC Support,

AvNet Support, BMC Strategic Account Support

**Internal** - Operations teams, Development teams, Output Solution Center/ Output Solution Development, International Service Desk, Corp IT, Platform Architecture, Shared Infrastructure, Managed Services, Disaster Recovery, SAND, the occasional custodial engineer

**Work Environment***

Standard office environment

**Education and Experience**
- System Administrator I
- Minimum 1 year relevant experience with relevant Associates Degree OR 3 years of relevant technical industry experience.
- Experience in solution re-engineering and infrastructure process improvement.
- Familiarity with Windows, Windows Server, UNIX/Linux operating systems and the administration of those operating systems.
- Familiarity with ITIL, AGILE and monitoring methodologies.
- Familiarity with network protocols, including TCP/IP, DNS, LDAP, UDP and NTP.
- Familiarity with JEE (especially WebSphere, Tomcat and JBoss) and Apache HTTP Server.
- Familiarity with databases like Oracle, MS SQL, MySQL, MySQL Lite and PostgreSQL.
- Familiarity with software control and version control principles

**Knowledge, Skills and Abilities**
- Ability to follow process documentation and execute daily tasks while complying with all standards and policies.
- Strong decision-making, problem-solving and critical thinking skills with proven attention to detail and organizational skills.
- Adherence to corporate change control and operational standards. ITIL
- Demonstrated ability to manage multiple assigned tasks.
- Must have schedule flexibility to support project deadlines and targets.
- Understanding of the deployment, configuration and management of industry standard monitoring and automation tools.
- Ability to write basic scripts in some administrative language (e.g., PowerShell, Perl, Python, Bash) to execute monitoring tasks that are out of the scope and capabilities of the monitoring systems.
- Knowledge of PHP,.NET, C and Java would be helpful.
- Ability to create reports to summarize the status of varied operational processes within the Event