Guest Experience Assistant

1 week ago

Jaipur Rajasthan, India Blue Beds Full time

**70% of sales generation via direct channels **with **40% higher ADR **than the competition. TOP 3 TripAdvisor for the past 5 years. We are looking for an **enterprising individual **with the ZEAL to manage reservations and guest experience in Jaipur.Also develops strategic action plans for hotels to drive measurable, incremental experiences revenue. WHY US ? GUEST EXPERIENCE > REVENUE, We are passionate about travel and hospitality, if you are the same, this is the right place 1. Entrepreneurial - its like running your own business 2. Growth - have the chance to first had grow the business & be in a CXO role 3. Learning & Autonomy - learn by doing and get the freedom to implement your ideas **Responsibilities**: - A clear understanding of hostel operations & the concept - Developing SOPs for quality standardisation - Ensure the constant delivery of excellent guest and customer service. - Take ownership of the Guest Journey & engagement - Curate guest experiences in the city and outbound to optimise both revenue and guest experience - Daily, weekly, and monthly auditing & reporting to senior management - Deal with customer complaints & reviews in a professional and efficient manner, ensuring guest satisfaction at all times. - OWN AND SOLVE - Lead collaborations with content creators & nearby businesses - Be obsessed with guest experience and operational excellence, everything always has to be on TIME - Develops relationships within the community to strengthen and expand the customer base for sales opportunities. - Lead community development of the property and revenue optimisation via the same Pre requisites: - A driven individual who is digitally savvy ( any knowledge of digital marketing will be preferred ) - Extrovert with exceptional communication skills ( Knowledge of the youth travel market ) - Passionate about Travel and experiences - Empathy towards your customers and colleagues. - Organized with attention to detail. - Prior knowledge of social media management tools & content creation - Prior knowledge & experience in working on Channel managers and OTA extranets preferred - Knowledge of working on CRM software ( EZEE ABSOLUTE, CLOUDBEDS etc ) Industry: Hospitality Employment Type: Full-time **Job Types**: Permanent, Full-time **Salary**: From ₹15,000.00 per month **Benefits**: - Food provided Schedule: - Day shift - Rotational shift Ability to commute/relocate: - Jaipur, Jaipur - 302001, Rajasthan: Reliably commute or planning to relocate before starting work (required) Application Question(s): - Will you be able to join immediately? - What was your last drawn salary? (INR/Month) - What are your salary expectations? (INR/Month) - How many years of work experience do you have with Property Management Systems? - How many years of Hospitality experience do you currently have? **Education**: - Bachelor's (preferred) **Experience**: - total work: 2 years (preferred) **Language**: - English (preferred) Work Location: In person

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