Process Associate

3 days ago

Lucknow Uttar Pradesh, India Genpact Full time

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI._
- In this role, The Order to Cash (OTC) Specialist is responsible for the validation and execution of order processing and invoicing, contract creation and validation, claims and deductions and accounts receivable. The OTC Specialist performs all necessary work and tasks to ensure administrative goals and metrics are met and works closely with the Supervisor to delivery outstanding results for our clients. Essential job functions include, but are not limited to:_

**_ _**
- Responsibilities_
- Order Entry_
- Enters and processes accurate and timely orders by utilizing EDI and order requirements._
- Ensures accurate entry through knowledge of client’s items/policies for proper delivery to the customer._
- Ensures accurate pricing and promotion information by communicating with Business Development Assistant._
- Reconciliation_
- Reconcile orders to ensure accuracy of information._
- Indicate discrepancies by tagging with promotion/pricing/etc. disputes in system._
- Provides Ad-hoc reporting as necessary._

**_ _**
- Administrative_
- Supports administrative activities by maintaining communication flow and serving as a liaison to Business Development Managers and other support staff._
- Ensures accurate and timely communication with clients and customers through ongoing correspondence._
- Provides backup documentation to departmental co-workers._
- Client and Customer Interaction_
- Assists in meeting Company and Client/Customer objectives by understanding sales volume, profitability, and incremental growth opportunities for each brand._
- Ensures customer and client satisfaction by proactively seeking input, recommending solutions, and solving problems through independent thinking._
- Qualifications we seek in you_
- Minimum Qualifications / Skills_

**_ _**
- _Education Level: (required) High School Diploma or GED_
- _Strong computer skills including proficiency with Microsoft Word, Excel, PowerPoint, Outlook, and web browsers_
- Preferred Qualifications/ Skills_
- _Experience in customer service, deductions management, accounts receivable, or another related administrative field:_
- _Bachelor’s Degree_
- _Excellent written communication and verbal communication skills._
- _Well-organized, detail-oriented, and able to handle a fast-paced work environment._
- _Strong prioritization skills._
- _Ability to complete multiple duties with accuracy, shifting from one to another with frequent interruptions and competing deadlines._
- _Team building skills._
- _Ability to work independently and prioritize duties with mínimal supervision in order to meet deadlines_

**_
Job_**_Process Associate_

**_ Primary Location_**_India-Lucknow_

**_ Schedule_**_Full-time_

**_ Education Level_**_Bachelor's / Graduation / Equivalent_

**_ Job Posting_**_Feb 7, 2025, 3:06:54 AM_

**_ Unposting Date_**_Ongoing_
- Master Skills List_Operations_
- Job Category_Full Time_

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