International Voice Process

2 weeks ago

Chennai Tamil Nadu, India Atos Full time

**International Voice Process - UK (OFFICER - PROCESS)**:

- Publication Date: Sep 17, 2024- Ref. No: 520670- Location: Chennai, India, IN, 600087**Who we are.**
Together we create **reliable and responsive digital foundations** for the world’s businesses, institutions, and communities.
Learn more on **Advancing what matters**

**SMS BPO - Voice**

**GCM - 1.**

**Roles & Responsibilities**:

- To handle inbound calls and process relevant information, flow or request and accomplish any task within the realm of defined service levels and quality standards.
- To handle multiple call queues of different processes and provide the requisite solution to the satisfaction of the customer.
- To drive first call resolution.
- To typically use call management tools and platform.
- To efficiently pull out/verify/update information and close transactions in the prescribed formats on the internal systems.
- They typically go through pre - process and process training prior to production. Competencies Required
- Ability to learn the relevant process as per the specified plan & undergo future cross-trainings as per the business requirement.
- Possess excellent communication skills - oral & written.
- Analytical skills & Logical reasoning.
- Basic keyboard skills
- Ability to work in a team - be a team player.
- Be result oriented and quality conscious.
- Have a customer centric approach.

**Learn more about us**
At Atos, we embrace diversity as the ultimate engine of ingenuity for our clients, and we constantly strive to create a culture where people feel supported and encouraged. Read more about our commitment here.

Whether it is fighting climate change, promoting digital inclusion, or ensuring trust in data management - tech for good sits at the core of our identity. With numerous global recognitions for our ESG practices, we are committed to building a better future for all by harnessing the power of technology. Learn more here

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