Reservations Agent

**Reservations Agent | Part-time | RACV Royal Pines Resort, Gold Coast**

When it comes to the perfect escape to the Gold Coast, RACV Royal Pines Resort is the destination of choice. Our award winning resort is home to luxurious accommodation options, authentic culinary experiences, event spaces to cater for up to 1800 people and a championship golf course

An exciting opportunity has become available to join our front office team, as a Reservations Agent, part-time.

**A day in the life**

As a Reservations Agent, you will play a key role and be responsible for handling all reservations for guests, groups and conference bookings. In this busy role, you will build and maintain guest relationships by responding to and anticipating their needs. You will be motivated and hardworking with a “can do attitude” which will see you thrive in the role.

Your key responsibilities will be to enter booking information, handle enquiries, complete pre-arrival checks, follow up late arrivals or cancellations, general revenue through upselling, repeat business and promoting inhouse services & amenities, communicate with internal stakeholders, and support the business with planning.

_,_ in addition to your prior experience gained in a hospitality environment.

Your ability to work effectively unsupervised and possess an understanding of sales and problem-solving techniques are essential to this role.

**We’re looking for**
- Minimum 1 - 2 years’ experience in a reservations role or similar within a 4-5 star hotel environment
- PMS experience, ideally Opera knowledge would be an advantage
- A desire to deliver a high level of customer service
- Strong communication skills and a professional telephone manner
- Excellent administration, organisational and attention to details skills
- Active listening and problem solving skills
- Flexible, team player and work well under pressure
- Flexibility to work days, nights and weekends on a rotating roster
- Full working rights in Australia
- COVID-19 full vaccination

**We’re offering**
- Permanent, part-time position - competitive salary package
- Employee benefits which include discounts on RACV products, services & 9 resorts
- Career growth with training and developing opportunities
- An opportunity to work for a reputable company that cares about its employees

**Our Values**

Our values are central to everything we do. We’re proud to have four key values that represent how we work together to create a great employee experience:

- Innovation
- seek to create a better way
- Accountability
- own it see it through
- Courage
- challenge yourself and others to grow
- One Team
- together we achieve more

**A little about us**

RACV's objectives are to deliver valued benefits to its Members and their communities by informing and advising them, representing Members' interests and providing them with assistance when in need by delivering excellent products and services in our fields of motoring, mobility, leisure, assurance, social wellbeing and the home.

Situated just a short drive from Surfers Paradise, RACV Royal Pines Resort has stunning views of the Gold Coast skyline and the hinterland. Royal Pines is home to luxurious accommodation options, authentic culinary experiences, versatile conference and event options catering for small and large events and international sporting facilities.

Guests enjoy onsite leisure facilities that include a championship golf course, a multi-purpose sporting field, training and international tennis court facilities, One Spa, One Lifestyle Fitness Centre, wedding chapel, swimming pool, children’s water park and playground facilities.

**Application process**

Please be aware applicants will be required to provide evidence of their eligibility to work in Australia, and at a minimum be required to undertake police checks as a condition of employment.