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**Who are we**
Fulcrum Digital is an agile and next-generation digital accelerating company providing digital transformation and technology services right from ideation to implementation. These services have applicability across a variety of industries, including banking & financial services, insurance, retail, higher education, food, healthcare, and manufacturing.

**The Role**
- Plan, manage, and oversee all aspects of a Production Environment
- Define strategies for Application Performance Monitoring, Optimization in Prod environment
- Respond to Incidents and improvise platform based on feedback and measure the reduction of incidents over time.
- Support deployment of code into multiple lower environments. Supporting current processes with an emphasis on automating everything as soon as possible.
- Take a holistic approach to problem solving, by connecting the dots during a production event through the various technology stack that makes up the platform, to optimize meantime to recover.
- Engage in and improve the whole lifecycle of services—from inception and design, through deployment, operation and refinement.
- Analyze ITSM activities of the platform and provide feedback loop to development teams on operational gaps or resiliency concerns.
- Support services before they go live through activities such as system design consulting, capacity planning and launch reviews.
- Maintain services once they are live by measuring and monitoring availability, latency and overall system health.
- Scale systems sustainably through mechanisms like automation and evolving systems by pushing for changes that improve reliability and velocity.
- Work with a global team spread across tech hubs in multiple geographies and time zones.
- Ability to share knowledge and explain processes and procedures to others.
- Share knowledge and mentor junior resources
- Able to perform on-call duties on a rotational basis.
- Occasional off hours work required.

**Requirements**:
**Skills **
- **Must Have**
- Experience in REST and WEB API Support
- Experience in Cloud based apps Support

**Skill**

**Category**
- Linux & Shell Scripting

1
- Monitoring Tool - Splunk/Dynatrace or Other
- ITIL/ITSM
- Troubleshooting
- PL/SQL, SQL
- Jenkins

2
- CI/CD
- Groovy Scripting/Yaml
- Linux, shell scripting & Git/bit bucket
- Ansible/Chef

Job Opening ID

RRF_4446

Industry

IT Services

City

Pune

Province

Maharashtra

Country

India

Postal Code

411057