Tally Support Executive

3 days ago

Jamshedpur, India Sparsh Innovators Pvt. Ltd. Full time

**Job Description-**

**Roles and Responsibilities**:

- Providing TECHNICAL / TALLY support to end-users via remote support or by visiting the client-end.
- Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services.
- Gather customers information and determine the issue by evaluating and analyzing the symptoms.
- Diagnose and resolve technical software issues
- Offer alternative solutions where appropriate
- Follow up and make scheduled call backs to customers where necessary
- Your role will be to complete new software installations, give demo and training to the particular associates at client site.
- You will also support the existing customers with any general troubleshooting.

**Academic Requirements**-Bachelor’s degree in Computer Science, Information Technology, Computer Networking, and Hardware or IT related field.
Experience Requirements - 0-2 years of working as Tally Support Consultant
**Who are we looking for?**:

- Ability to interpret the problem and get the solution.
- Providing technical support to customer query onsite as well as on remote basis as required.
- Documentation as per company standard.
- Tally.ERP9/TallyPrime knowledge

Location - Jamshedpur

**Competencies Required**:
1. Communication
2. Dealing with Ambiguity
3. Customer Orientation
4. Learning & Development
5. Collaboration

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹120,000.00 - ₹216,000.00 per year

**Benefits**:

- Cell phone reimbursement
- Commuter assistance
- Health insurance
- Internet reimbursement
- Provident Fund

Schedule:

- Morning shift

Supplemental pay types:

- Performance bonus
- Yearly bonus

COVID-19 considerations:
All customers and employees are required to wear a mask and common surfaces are sanitized regularly.

Ability to commute/relocate:

- Bistupur,, Jamshedpur - 831001, Jharkhand: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (required)

**Experience**:

- total work: 2 years (required)
- TallyPrime: 1 year (required)

Willingness to travel:

- 50% (required)

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