Mainframe Modernization

2 weeks ago

Bengaluru, India Smart Edge Solutions Full time

Role: Mainframe modernization
NP: 15- 30 days
Location: Bagmane Tech Park, Marathalli (Bangalore)
Time: UK Shift (12-9PM)

**Roles & Responsibilities**:

- Identify and solve incidents.
- Achieve a high level of customer’s satisfaction.
- Monitor ABI NAZ (North America Zone) ticketing system for in scope services to resolution or closure.
- Create and/or update tickets in ABI NAZ (North America Zone) ticket system of record.
- Provide preventative action plans if metrics do not meet the Excellence Program (EP) Targets, Key Performance Indicators (KPIs), Service Level Agreements (SLAs), operational Excellence Measures.
- Maintain system documentation and follow Sarbanes Oxley (SOX).
- Ongoing technical support with the ability to respond and resolve issues appropriate to the SLA. Escalate issues as appropriate and conduct the appropriate action plans.
- Provide technical specifications for large defects or small enhancements.
- Track and report on requested enhancements.
- Create root cause analysis.
- Identify recurring incidents and trigger Problem management process.
- Proactively identify trends in Service provided, implement improvements, and provide feedback on improvements.

**Qualifications, Experience & Skills**:

- Experience working with Programming Languages (Cobol, CICS, JCL).
- Experience working with Microfocus, MQ Series.
- Experience in troubleshooting Oracle queries.
- ITIL Framework.
- Datadog knowledge is an advantage.
- Cloud knowledge is an advantage.
- Working knowledge of Windows & Microsoft Office; Excel proficiency required in preparing and analyzing complex data sets for problem solving purposes.
- Communicating effectively by conveying information and ideas in English, in a clear, meaningful, and timely manner, providing information to ensure understanding; solicit inputs and provide open candid conversations.
- Developing collaborative relationships for the purpose of accomplishing work objectives; developing relationships with other individuals by listening, sharing ideas, and appreciating others’ efforts.
- Experience in working in large IT projects and rolling out IT infrastructures across various technologies.

**Education**:
Bachelor's degree in Information Technology, Computer Science, Information Systems, Engineering or a related field, or equivalent experience.

**Mandatory Requirements**:

- Strong written and verbal English skills.
- Strong analytical, logic and quantitative ability.
- Desire to solve business problems in any domain through analytical/data-driven solution.
- Ability to generate business insights from statistical model outputs.
- Microsoft Office skills (Excel, PowerPoint, Word).

**Salary**: ₹2,800,000.00 per year

Schedule:

- Night shift

Ability to commute/relocate:

- Bangalore, Karnataka: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Mainframe modernization: 6 years (required)

**Speak with the employer**
+91 8310749576

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