Process Associate

23 hours ago


Pune Maharashtra, India Tata Consultancy Services Full time

Process: Recoveries / Collection

Domain: International Banking

Location: Pune / Bengaluru / Gurgaon
- Associates with 3-6 years of experience for Agent & 5-10 Years( for Lead) to work collaboratively in managing a portfolio of customers who have been transferred to recoveries from the network.
- Negotiation skills will be the focused on agreeing the best way forward for repayment of debts.
- A customer relationship - Focused background would be usual.
- Ability to communicate in a professional manner.
- Efficient and effective daily client management & Managing cases in an effective and timely manner
- Delivery excellent customer service and building positive relationships within RCB and with professionals (Including solicitors, insolvency practitioners and property consultants)
- Working in a conduct policy and guidelines and adhering to all service level agreements that are in place.
- Supporting the team with ad-hoc tasks as required

Qualifications :BACHELOR OF COMMERCE


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