Subject Matter Expert

**About the role**:
We’re searching for a talented and passionate Subject Matter Expert having experience on Cloud and IT infrastructure management to join our Service Delivery team, which is responsible for Integration, managing, securing, and supporting Cloud & IT infrastructure for our customers around the world.

This is a senior-level position that involves managing and supporting the AWS cloud infrastructure for our customer(s). You will be typically involving a high level of technical expertise and experience in managing cloud-based systems and infrastructure. Primary role will be to provide expert technical support and guidance to ensure the reliable and efficient operation of cloud infrastructure and services hosted on the AWS platform.

You will need to be able to troubleshoot and resolve issues quickly, automate processes, and ensure that the AWS infrastructure is secure and highly available. You would be expected to have a deep understanding of AWS services, architecture, and deployment methodologies, as well as a strong grasp of DevOps best practices.

You will be required to work in 24x7 environment to ensure service availability to our customers cloud and IT infrastructure.

Job Responsibilities:

- **Design and implementation of AWS solutions**:You should have experience in designing, implementing, and maintaining cloud infrastructure using AWS services. This includes designing and implementing secure cloud architectures, managing cloud resources, and implementing best practices for availability, scalability, and cost optimization.
- **Providing Technical Expertise**: You will be responsible for providing technical expertise to resolve complex issues related to AWS services. This includes troubleshooting, identifying the root cause, and implementing solutions. Stay up-to-date with new AWS services and features, and recommend changes to our infrastructure to take advantage of new opportunities.
- **Automation**: Developing and maintaining automation scripts and tools to optimize and streamline cloud operations. You will be responsible for automating processes related to AWS infrastructure management, deployment, and monitoring. This includes developing scripts, templates, and tools to automate manual processes and ensure consistency. The engineer should have experience in automating tasks using AWS automation tools such as AWS CloudFormation, Terraform, AWS Lambda, and AWS CodePipeline.
- **Infrastructure Management**:Managing the cloud infrastructure of the organization and ensuring its smooth functioning. This includes monitoring and troubleshooting issues related to computing, storage, and networking components. Work with the Cloud Operations L1 and L2 teams to ensure seamless operation of the cloud environment. You will me supporting major incidents, complex changes, and root cause investigation of problems
- **Monitoring and Optimization**: You will be responsible for monitoring the AWS infrastructure and ensuring optimal performance. This includes identifying and resolving issues related to system capacity, utilization, and security. You will be responsible for monitoring the AWS infrastructure and resolving any issues that arise. They should be proficient in using AWS tools for monitoring and logging, and be able to troubleshoot and diagnose issues quickly
- **Capacity Planning**: Proactively identifying capacity needs and planning for infrastructure upgrades or adjustments. Manage and maintain AWS cloud-based infrastructure and services including EC2, S3, RDS, Lambda, and other services
- **Backup and Recovery**: Developing and implementing backup and recovery procedures to ensure business continuity in case of disaster or system failure
- **Collaboration**: Working closely with cross-functional teams to ensure the successful delivery of projects and initiatives. You should be able to work collaboratively with other teams, including development teams, to ensure that the AWS infrastructure meets the needs of the organization. Interlock with nearshore and offshore teams to fully understand latest advancements, Managed Cloud operating models and value proposition. Provide guidance and support to other members of the Cloud Operations team, including mentoring and coaching.
- **Documentation and Knowledge Sharing**: You will be responsible for documenting procedures and sharing knowledge with other team members. This includes creating technical documentation, conducting training sessions, and providing guidance on best practices. The engineer should create and maintain documentation related to the AWS infrastructure, including architecture diagrams, standard operating procedures, and disaster recovery plans.
- **Continuous Improvement**: Identifying opportunities to improve cloud operations processes and implementing changes to increase efficiency, scalability, and reliability. You will be responsible for identifying opportunities for continuous improvement in AWS infrastructure and proc