Risk Investigator, T&s Ops

**About PhonePe Limited**:
Headquartered in India, its flagship product, the PhonePe digital payments app, was launched in Aug 2016. As of April 2025, PhonePe has over 60 Crore (600 Million) registered users and a digital payments acceptance network spread across over 4 Crore (40+ million) merchants. PhonePe also processes over 33 Crore (330+ Million) transactions daily with an Annualized Total Payment Value (TPV) of over INR 150 lakh crore.

PhonePe’s portfolio of businesses includes the distribution of financial products (Insurance, Lending, and Wealth) as well as new consumer tech businesses (Pincode - hyperlocal e-commerce and Indus AppStore Localized App Store for the Android ecosystem) in India, which are aligned with the company’s vision to offer every Indian an equal opportunity to accelerate their progress by unlocking the flow of money and access to services.

**Culture**:
At PhonePe, we go the extra mile to make sure you can bring your best self to work, Everyday. And that starts with creating the right environment for you. We empower people and trust them to do the right thing. Here, you own your work from start to finish, right from day one. PhonePe-rs solve complex problems and execute quickly; often building frameworks from scratch. If you’re excited by the idea of building platforms that touch millions, ideating with some of the best minds in the country and executing on your dreams with purpose and speed, join us

The **PhonePe** **Fraud Risk Operations**team is a high impact team whose goal is to mitigate risk and improve the trust and safety for various PhonePe products. If your dream is to build processes and tools that would impact millions of customers, partnering with some of the best minds and executing on your dreams with purpose and speed, join us

The Key to success in this role is the ability to understand the team’s vision and raise the bar on the job core responsibilities of Operate, Continuous Improvement, Communicate and People Development.

The incumbent is required to demonstrate strong performance in the following areas:

- Responsible for the prevention and detection of potential fraud across all payment channels by reviewing customers’ accounts
- Work with data to understand patterns and anti-patterns to determine risk activity ranging from fraud, identity theft and non-compliant activity per RBI.
- Proactively identifying fraud risks and assessing the adequacy of controls to manage such risks, including recommending enhanced or additional controls
- Working with support areas such as operations, finance, settlements, risk analytics, compliance and technology in ensuring a high level of control is maintained
- Proactive in identifying and following up on anomalies/areas of concern
- Identify fraud patterns through the monitoring of high-risk user and merchants
- Contribute to the creation of fraud rules by providing analytical data to support decisions
- Monitor fraud alerts daily and take necessary action to protect customers.
- Daily updates on any new fraud trends to senior management.
- Ensure information flow and deliverables are met to mitigate fraud by facilitating weekly calls with stakeholders.


**_ Role Requirements:_**
- Minimum of 2-3 years of relevant experience in risk operations or fraud investigations or fraud risk analytics.
- Proven experience across the domain of Risk management & Fraud.
- Strong oral and written communication skills
- Team player; ability to build relationships at all levels internally and externally
- Education qualification - Any graduate/PG
- Ability to work independently and to liaise with other departments and coordinate with various stakeholders.
- Has and added advantage if CFE
- Basic working knowledge of MS Office, SQL

**_Working at PhonePe is a rewarding experience Great people, a work environment that thrives on creativity, and the opportunity to take on roles beyond a defined job description are just some of the reasons you should work with us. Read more about PhonePe _**_on our blog_**_._**

**PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles)**
- **Insurance Benefits -**Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance
- **Wellness Program -** Employee Assistance Program, Onsite Medical Center, Emergency Support System
- **Parental Support -**Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program
- **Mobility Benefits -**Relocation benefits, Transfer Support Policy, Travel Policy
- **Retirement Benefits -**Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment
- **Other Benefits -**Higher Education Assistance, Car Lease, Salary Advance Policy

**_ Read more about PhonePe_**_ on our blog_**_._