Spro Investigator

Education Qualification: Graduate in any discipline - Work Experience: 0 to 4 years - Communication Skills
- Excellent communication skills (written and spoken) in Korean and English language - Ability to handle and interpret large sets of data - Demonstrated ability to work in a team in a very dynamic environment

The mission of Selling Partner Risk Operations (SPRO) is to build trust with all its Customers & Partners - Buyers, Brands, Vendors, Sellers, and Employees - in reality and perception. Scaling through technology, analytics & science and inverting the curve on headcount & cost growth. Being a center of excellence that develops technology, science, and processes to achieve our goals in a fashion that is scalable, decoupled and easily leveraged across Amazon and externally.

Key job responsibilities

Roles and Responsibilities:
This includes, but is not limited to:

- Researches and evaluates facts surrounding seller transactions
- Takes appropriate action on investigated transactions based on established standard operation procedure and tools
- Documents their actions by providing detailed annotations
- Understand the issue and make best use of the available resources to resolve it
- Systematically escalate problems or variance in the information to the relevant owners/ teams according to processes and standard
- Communicate with internal and external stakeholders
- Understand performance metrics to create analysis for driving business goals
- Meet predetermined and assigned productivity targets and quality standards

Demonstrated problem solving and analytical skills -must be a Korean language specialist - Proven ability to work productively and efficiently in an independent setting - Proven ability to clearly communicate with managers and associates at all levels - Global perspective and solid understanding of business objectives - Excellent attention to detail and work with the highest level of accuracy Additional Information: Shifts: Rotational (it is a 24*7 shift environment and shifts are rotational - changes every 3-4 months') Weekly Off: Rotational two
- consecutive day off (it is a 5-day working week with 2 consecutive days off. The off days changes every 3-4 months).