Principal Enterprise System Admin

**About Providence**

Providence, one of the US’s largest not-for-profit healthcare systems, is committed to high quality, compassionate healthcare for all. Driven by the belief that health is a human right and the vision, ‘Health for a better world’, Providence and its 120,000 caregivers strive to provide everyone access to affordable quality care and services.

Providence has a network of 52 hospitals, 1,000+ care clinics, senior services, supportive housing, and other health and educational services in the US.

Providence India was established to bring to fruition the transformational shift of the healthcare ecosystem to Health 2.0. The India center will have focused efforts around healthcare technology and innovation, and play a vital role in driving digital transformation for Improved patient outcomes and experiences, caregiver efficiency, and running the business of Providence at scale.

**Why Us?**
- Best In-class Benefits
- Inclusive Leadership
- Reimagining Healthcare
- Competitive Pay
- Supportive Reporting Relation

**How is this team contributing to vision of Providence?**
- We, at Enterprise Services, the healthcare consulting and services arm of Providence India, help build technology solutions that modernize and simplify each step of the healthcare delivery process. And we do that by putting the patient and the provider at the center of everything we do. Using the most promising and practical ideas, combined with the experience and expertise from people from the healthcare industry, we are creating experiences that work for care facilities, their patients and move us ahead on our mission of “Health for a better world “.**What will you be responsible for?**
- As a Principal Service Engineer - SA, you will be contributing to deployment, upgrade and support of the enterprise and facility network infrastructure. Examples of the duties and responsibilities included, but are not limited to, the following:
- Implementation of maintenance processes that ensure the continued stability and performance of the hospital’s IT infrastructure.
- Specific tools associated with this administration include:

- VmWare VSphere
- Microsoft Configuration Manager - SCCM
- And:

- Microsoft PowerShell
- SolarWinds
- Good to have tools understanding includes:

- HPE Oneview
- HPE iLO
- CommVault CommCell
- Symantec Antivirus (Symantec for End Points)
- StruxureWare
- VPM Visual Power Manager

**What would your day look like?**
- System administrator skills:
- Experience in heterogeneous systems is preferred, including Windows Server, VMWare, Unix/AIX, Linux. Experience with Windows Server will be 70% and VMWare, Unix/AIX, Linus another 30%
- Well-founded knowledge of systems administration concepts is required, including security, management, deployment, and maintenance of diverse operating system platforms.
- Support Operations- OS Administration
- Patch failure troubleshooting - Win/Linux
- Vulnerability Remediation - Coordination between Customers & Vendors - Applications monitoring to be up-to-date with latest patches
- Tier 3 Support
- Monitoring- Centralized Dashboard
- Alert logs
- Analysis and Reporting- Proactive Trend and Log Analysis
- Root Cause Analysis
- Procedure Creation
- ITIL Service Operations:
- Change/Event/Incident/Problem Management
- Request Fulfillment
- Proven skills to provide technical, project and professional leadership of a technical team of BTOC Analysts.- Proven skills in planning, developing, and implementing a strategic architectural roadmap for the BTOC Analyst Team to help achieve organizational goals.
- Proven skills in serving in the role of an escalation contact for a technical operations team. Proven skills in both verbal and written communication.
- Proven skills in the management of change and guiding the team through the change to meet the objectives of the organization.
- Proven skills with the compliance of ITIL, ITSM, and HiTrust standards.
- Proven skills in a breadth of technologies that assist in the support of security initiatives and vulnerability remediations.

**Who are we looking for?**
- 10-14 years’ experience with system admin activities in 24x7 environment.
- College degree in Computer Science, Information Systems, or equivalent education preferred.
- Industry recognized certification in I.T. Systems Administration. Extensive and proven experience may be substituted for certification where appropriate.

At Providence, we not only acknowledge differences but also honor it. We appreciate differences related to the following factors but not limited to background, education, gender, age, generation, religious background, ability, technical skills in all our employment related opportunities.

**Health is a human right