Customer Care Representative

**Overview**
Macro Global Immigration is seeking a proactive and customer-focused **Customer Care Representative** to manage client inquiries, guide applicants through immigration processes, and ensure a seamless customer experience. This role is ideal for individuals passionate about helping others and growing in the immigration and education sector.

**Key Responsibilities**:

- Provide accurate information on study visas, spouse visas, work permits, IELTS/PTE coaching, and other services
- Schedule appointments and follow-ups with clients and leads
- Maintain and update client records in the CRM system
- Coordinate with consultants and trainers to address client concerns
- Handle basic social media inquiries, if required
- Deliver exceptional service to ensure client satisfaction and retention

**Required Skills & Qualifications**:

- Minimum qualification**:12th pass** (Graduation preferred)
- Excellent communication in **English, Punjabi, and Hindi**:

- Strong interpersonal and customer service skills
- Prior experience in a similar role or immigration/education industry is a plus
- Ability to work in a fast-paced environment with a positive attitude

Be the voice of trust and guidance for hundreds of future students, workers, and families. Start your journey with Macro Global Immigration today

**Job Types**: Full-time, Permanent

Pay: ₹10,000.00 - ₹20,000.00 per month

**Language**:

- Hindi (required)
- English (required)

Work Location: In person