Bpo Trainer

6 days ago

Pune, India CareerGo Staffing Solutions Full time

Urgent Hiring
- Trainer
- 1 position

 Time-13:00-22:00

 Salary
- Upto Rs 30000/- Monthly

 Location
- Baner, Pune

 Experience
- Minimum 2 yr into BPO industry (Voice Process)

 Languages
- English and Hindi

 Notice period
- Less than 15 days Key Responsibility Area
- Developing call center’s education materials, such as digital presentations, how-to manuals, and instructional videos.
- Preparing procedures and policies regarding sales techniques and appropriate agent conduct.
- Scheduling and conducting training sessions on various call center topics to prepare and support new employees.
- Training experienced employees on new or updated call center procedures to improve their performance.
- Observing the daily operations of call center employees and identifying any areas of improvement.
- Liaising with team leaders and managers to conduct on-the-job coaching.
- Measuring the effectiveness of training sessions and preparing individual or team progress reports.
- Creating and managing the training budget.
- Ensuring employees keep up their productivity and maintain high levels of customer satisfaction.

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹20,000.00 - ₹30,000.00 per month

Schedule:

- Fixed shift

**Speak with the employer**
+91 8459258290

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