Fund Administration Supervisor, Income Uk,gbm

**Business**:HSBC Securities Services

**Open positions: 01**

**Role Title**:Fund Administration Supervisor, Income UK,GBM Service Centres

**Global Career Band: 07**

**Location (Country/city:India/Kolkata**

**Recruiter Name**: Archana Sharma

**Why join us?**

Work with a team of staff providing Fund accounting services that involve performing and supervising Income Processing/reconciliations for HSBC’s institutional clients. The Supervisor would be expected to perform under stringent timelines with consistently high levels of accuracy thereby ensuring the highest quality service to the client in order to support the final valuation process. He/She should be flexible to adopt in different working environment with counter parts across the globe.

**What you'll do**:
**Principal Accountabilities: Key activities and decision making areas**:
**Impact on the Business/Function**
- Develop and maintain all process specific SOPs and JAM
- Provide training and create on the job training/cross training plans for the process
- Active participation and support HSS projects
- Support Business Continuity planning
- Update and monitor daily deliverable trackers

**Typical Targets and Measure**
- Maintain/create SOP/JAM in a timely manner and ensure relevant sign offs and share point updates are complete
- Deliver effective on the job training, identify knowledge gap, and prepare training plans for new joiners and under performers. Track trainee progress against the learning curve and deliver feedback
- Support strategic projects by providing SME knowledge and assist on new system / product testing and new client process migrations by coordinating with key project stakeholders
- Drive training as per BCP cross training plans and provide support during BCP testing and actual BCP scenarios
- Ensure timely allocation of work based on available capacity. Prepare KPI and other MI reporting for Internal and External stakeholders

**Customers / Stakeholders**
- Be a focal point of contact for any fund specific / technical queries and issues within the process
- Timely escalate any issues as per the escalation matrix/ procedures
- Building & Maintaining Relationships with Upstream/ downstream teams, Business Partners and key stakeholders
- Awareness and understanding of priority clients

**Typical Targets and Measures**
- Manage Business Partner / Stake holder queries effectively without further escalations. Lead business partner calls
- Find solutions and take necessary actions to address process specific issues or escalate well in advance
- Interacts with others in a sensitive manner and builds rapport. Is an effective listener and seeks to understand and show respect for the views and values of other people and other cultures. Build and maintain networks and positive working relationships
- Implement initiatives to increase Business Partner and end client satisfaction. Ensure priority client delivery timelines and quality targets are met

**Leadership & Teamwork**
- Deputize the 1st line manager in his / her absence
- Involve in consequence management process relating to internal and external errors
- Act as a coach and mentor for new joinee’s and all the team members
- Contribute towards building an enthusiastic and motivated team
- Group Values and principles

**Typical Targets and Measure**
- Perform any additional responsibilities that may be required by the manager in support of specific projects, on-going management and development of the process
- Provide feedback to Fund Administrators and complete necessary documentation on internal and external errors
- Support and contribute to the buddy system
- Co-operates and works well with team in the pursuit of business aims. Organize team meetings and share business updates. Enables and supports a sense of team spirit, encouraging an environment of open communication and the sharing of information
- Demonstrate Group Values and principles

**Operational Effectiveness & Control**
- Understand risk applicable for the team and maintain effective Operating Controls & Procedures
- Mitigate risk of errors and near misses in the valuation production process
- Assist/drive streamlining initiative
- Ensure adherence to and implementation of Global Standards as applicable and maintain strong BAU operational and risk management contro
- Continuously assess the risks inherent in department processes and procedures. Support internal and external reviews of risks and processes and maintain HSBC internal control standards including the timely implementation of audit points.
- Ensure all existing process controls, process checklists are adhered to and records are maintained. i.e. Completion of 2nd level review/ adhere to defined process KPIs and PLAs. Be proactive in analyzing all internal/external errors and identifying root cause for process related challenges and initiate quality circles/ brainstorming sessio
- To identify/implement streamlining initiatives to achieve sustainable s