R2a Process Associate

4 days ago

Chennai, India Capgemini Full time

Demonstrate developing knowledge of the structure of the systems and modules used in service delivery in the specific area and the Automation Drive Suit & DGEM Tech offer - has a willingness to certify in DGEM Tech technologies
- Have good knowledge of the process, policies and desk top procedures within their engagement
- Identify simple ideas that add value to day-to-day operations or tasks and makes improvements to process within own area of remit
- Display a willingness to keep abreast of the technological developments in process specialism
- Adhere to the IS regulations and policies
- Use specific, simple analytical models and tools to the specific situation
- Understand that individual performance (efficiency and effectiveness) impacts the performance of the overall engagement
- Be prepared to flag issues and ask for help in areas of uncertainty/volatility e.g. any changes in controls/resourcing/delivery model

**Primary Skills**
- Assures that the customer accounts are up to date and initiates clearing activities as appropriate. Responsible for monitoring and clearing suspense accounts. Generates and provides customer balance statements as required.
- Handles the Bank Statements and retrieves payment information.
- Applies payment and code correctly to ensure line item reconciliation
- Follows control and compliance regulations

**Secondary Skills**
- Minimum English at CEFR Grade A2 (elementary) or equivalent
- Demonstrates a willingness to certify in DGEM Tech technologies

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